West Km Chat Integration

Automate chat leads for West Km

Register double the leads and resolve all of your clients’ questions and issues in West Km with HelpSquad’s 24/7 Managed Live Chat Service.

Integration with Agile CRM

Feed more information, questions, customer profiles and leads into West Km’s knowledge management system with one of our live chat teams.

 

Every minute you delay trialing HelpSquad you miss an opportunity to convert 3-5% of your new visitors to leads.

 

  • 24/7/365 Managed Live Chat Supporting your customers (Includes Two-Way Texting and Facebook messenger)
  • ADA, HIPAA and PCI compliant live chat software included free
  • 24×7 US Based, highly trained Shared or Dedicated Live Chat Agents
  • Instant lead and chat transcript forwarding
  • Appointment scheduling
  • FAQ creation and maintenance
  • Enterprise level reports
  • Dedicated account manager
  • 24×7 Support at 1-877-775-3667 or via live chat

Start 14 day free trial today to see what we can do for your top line.

Starts at only $185/month for up to 50 leads captured!

How many leads did you lose last month due to not having 24/7 proactive live chat on your website?

Live chat is a support channel that can be implemented on your website, in your email marketing campaigns and on your landing pages. It is a support option that is very popular with certain types of prospects and clients, because it is quick and accessible. Picking up a phone and calling a law firm can be intimidating, especially if the prospect has never spoken to a lawyer before. A live chat conversation on the other hand is a click away, and all a prospect has to do is open the live chat window, wait a couple of seconds and then have his or her issue resolved. Not only will this provide the prospect with a positive experience with your firm, you will also receive the prospects contact info and now you have a lead.

Simple pricing

Pricing starts at $185/month for up to 50 leads sent to your West Km. That is less than $4.00 per lead!

Our state-of-the-art software allows us to capture leads on the web, social media, email and SMS (text messaging).

 

Start 14 day trial today to see how many leads we can generate for your business.

Custom implementation

Do you want your team to take chats when available and use our chat agents for backup to cover offline hours? No problem!

 

Need agents trained for your business and dedicated to your company only? No problem!

 

We help 1250 West Km customers with automating chat leads intake and have seen it all. We dare you to throw a challenge our way!

 

A Leader You Can Follow

HelpSquad is a leader in the business process outsourcing. Since inception, we have successfully helped countless businesses offer superior support to their customers.

Our headquarters is US-based with global contact centers that serve businesses in dozens of countries.

HelpSquad will show positive results within the first week of implementation. Our customer turnover rate is less than 2%.

We own our own call center software with numerous patents, US Patents Nos. 9,178,950 and 9,584,375; and Patent Pending.

 

 

Proactive 24/7 live chat for all your West Km needs

West Km is a knowledge management system designed for legal professionals that is integrated with Thomson Reuters Westlaw enhancements and legal research technology. With a powerful intelligent search feature and citation services, all of the information you need will be at your fingertips in no time. This will help you improve the productivity and efficiency of your firm across the board, saving you both time and effort. Using West Km’s advanced search, you can also tap into Westlaw and retrieve all of the secondary and primary legal sources that you need, from statutes to case law, arbitrations, and codes.

 

A managed live chat service such as HelpSquad can funnel prospects into West Km that would otherwise slip through the cracks. When a website visitor has a question, and that question is fairly small or insignificant, the visitor is unlikely to contact your firm through email or by phone. However, if there is a live chat option, the visitor is much more likely to interact with one of your operators. The visitor then gives out an email address, which can be entered into West Km, and stored for future marketing initiatives. Not only that, but the visitor is now already familiar with your firm and has had a positive experience with a representative.

 

With HelpSquad, each conversation that an agent has with a user is recorded. So if a prospect comes on your website with a question, or a problem, the conversation is recorded, and then those questions or problems can be taken into account in future marketing campaigns. Sometimes, the question is the last step before a sale, so if you were to include an answer to that question in your social media ads for example, then you would remove an extra step in the sales process and increase your conversion rates. All these conversations can be registered into West Km and analyzed to gain insights into the mentality of your prospects.

“Meet HelpSquad. The live chat team of agents trusted by over 4,000 businesses with their most important asset: Their customers!”

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These businesses trust us

Kofile Technologies

"They are a professional who has always proven themselves trustworthy and beneficial to our support staff."

Mason Bottle

"The price is excellent for the quality of the service. Agents and coaches learn quickly and give customers and prospects an authentic experience with our brand. We are able to spot patterns via customer interactions with the chat to help improve our business, as well as increase customer satisfaction."

MultiSoft Corportation

"They handle all of our live support 24x7x365. Awesome customer service!!!"

N.J. Hair Center

"It's like having someone there 24/7 to answer questions and provide information to customers. They are a great company, exceptional service, and reasonable prices for what they offer."

Simple Agency Oy

"Agents will learn how to answer the top questions prospects ask custom to YOUR business."

Spark Orthodontics

"Good communication between company and customer!"