Legal Process Outsourcing (LPO)

01 Feb 2024 By: Michael Kansky


Legal process outsourcing is part of the BPO services where the legal services are outsourced to third parties. This includes lawyers who handle tasks from transcription to litigation support. It has been popular over time being highly-cost effective operations mode for law firms and legal department.

The idea of LPO is based on the general tendency to revolutionize and the rising of the interaction of economies. International businesses required lawyers who operates within the international legal practices. Therefore, LPO providers with a broad spectrum of legal skills are most fit for this need.

Types of Legal Process Outsourcing Services

Types of Legal Process Outsourcing Services

Legal Process Outsourcing services are similar to BPO and is categorized into two types:

  1. Major law services
  2. Complimentary services.

The core legal services are those also requiring a significant amount of the legal knowledge and judgment. The performance of such activities is usually done by the attorneys or highly efficient paralegals. Support services support law firms without requiring advanced legal skills.

The services of both kinds are essential for the functioning of a law firm. A law firm is maintained by core legal services, and support services make its operation efficient. The predominance of one of the services outsourced depends on size, budget and strategic goals of an enterprise.

Core Legal Services

Core legal services include:

  • Legal research
  • Drafting of pleadings and briefs
  • Contract review and management
  • Patent services.

 These kinds of tasks need the basic knowledge of the law and the skills of applying the legal principles in a particular situation. Legal research requires one to work with case law, statutes, and commentaries to discuss some particular legal issues.

Contract review in turn allows to ensure the contract legality and to protect the client interests by the detailed analysis of all contracts. This assignment requires expertise in contract law and the ability to detect potential legal hazards. Patent services require a unique expertise in patent law and technology for patent applications and prosecution.

Support Services

LPO support services comprise activities like legal transcription, document review, and legal coding. Legal transcription is the conversion of audio records of court proceedings, depositions, and interviews into the written format but in various languages. It calls for the listening skills of the highest order and a better understanding of legal terminologies.

Document review is identifying relevant documents to a particular case upon the analysis of documents. This task requires attention to detail and ability to understand complex legal issues. The second kind of coding is the legal coding where, documents are filed according to their attributes. This task demands basic competence in law and skill for working with the legal databases.

Benefits of Legal Process Outsourcing

Legal Process outsourcing
Legal Process Outsourcing (LPO)

Legal Process Outsourcing provides many benefits to legal firms and departments. Cost savings is among the most important benefits. Legal functions are outsourced to cheap jurisdictions making the firm to cut its operating costs by a good margin. This is very helpful for SMEs that do not have the capacity to have a large in-house legal team.

In addition, LPO ensures that one has a large pool of legal talent. LPO providers are a group of legal professionals that have expertise in various fields of law. This allows companies to use specialized legal experience without having to hire permanent employees. In addition, LPO providers are always available day and night, enabling a company to handle legal work when it is convenient.

Cost Savings

The cost advantages associated with LPO are significant. Many times, the legal tasks can be done at 10% or less offshore than onshore. This is due to low-cost lifestyles and lower wages in offshore locations. The percentage of cost saving is greater for the routine and repetitive tasks that do not require a high legal expertise.

The cost savings associated with LPO are substantial. Often, the legal activities can be completed at a tenth or less of the cost in the offshore as compared to the onshore. This is due to low led lifestyle and reduced wage in the offshore destinations. The cost savings are higher in the case of routine and repetitive tasks which do not require high legal expertise.

Access to Legal Talent

LPO also offers a wide pool of legal talent. This is especially helpful for organizations needing legal expertise. Such as, a copyright law firm may require a patent lawyer. Otherwise, the option of employing a full-time patent attorney is quite costly. It will enable the company to get the required expertise at a cheaper price by outsourcing this function to a provider of LPO.

Moreover, LPO providers have a team of legal professionals from different legal fields. This is how companies can handle a lot of different legal work with very few full-time employees. In addition, LPO providers works for 24/7, thus, enabling the firms to do legal tasks at any time and therefore, makes the firms produce more effectively and efficiently.

Trending now

Cost advantages, technological advancements and growing need for specialized legal services are the factors that account for the well-being of legal process outsourcing (LPO) market. Offshore outsourcing is the major trend, with AI integration and expansion into the new legal areas being the emerging trends. Challenges are still there including data security and regulatory compliance, however, there are opportunities, particularly, SME demand and expansion to new markets. Recent activities, such as acquisitions and partnerships, represent the ongoing demand for LPO services and a bright future for the sector.

This addresses the emerging trend of legal process outsourcing (LPO) in the context of transforming legal operations as a result of remote working, regulatory complications and the like. Among the growing M&A activities, outsourcing such tasks like contract management and compliance assistance enables legal teams to concentrate on important tasks. By 2027, the global LPO market is expected to have grown to $38.13 billion from $14.81 billion in 2023. Key drivers are cost management and regulatory compliance, with trusted providers impacting the decisions of outsourcing.

Challenges and Risks of Legal Process Outsourcing

Although Legal Process Outsourcing has numerous benefits, it is also linked with several challenges and risks. Challenges of this nature include data security and privacy, quality control, and regulatory compliance. All the points mentioned above should be analyzed by the enterprises prior to making the decision to outsource their legal works.

Data and information security and confidentiality are the paramount concern in the field of law. Legal assignments outsourcing is a risk of client-sensitive information disclosure. There the firms need to ensure that LPO provider has strong data security measures. Additionally, the LPO provider has to comply with all relevant data protection laws.

Data Security and Confidentiality

For Legal Process outsourcing an important aspect that has to be considered serious is data security. Sensitive information of their clients should always be kept safe by law firms. The outsourced legal tasks lead to an information breach. Hence, the firms should confirm that the LPO provider has robust data security controls. This comprises of data encryption, secure transfer protocols, and access control.

The second issue is the confidentiality. This is applicable to the legal practitioners such that they are meant to be confidential about the information the clients give them. The LPO service provider also has to adhere to this obligation when the legal function is outsourced. This implies that the LPO should consist of strict rules of keeping things private and that the workers should know these rules well and adhere to them.

Quality Control

Quality assurance is still another challenge of Legal Process Outsourcing. However, outsourcing does not need to mean a loss of quality. Quality control is important to confirm that the work is accurate and consistent. The firm should verify that the Legal Process Outsourcing provider has a quality assurance plan. The plan should cover regular checks, get responses and verify training of the staff at the LPO provider.

Additionally, the company should have information about the quality control services being rendered by the Legal Process Outsourcing provider. This entails placing quality parameters, ensuring that quality assurance systems are in place and determining what action to take if the provider fails to meet the quality standards. Supplier’s reputation in quality and customer satisfaction should be evaluated.

Regulatory Compliance

LPO is characterized by many regulatory compliance issues. The legal firms have to function in a very controlled environment, where they are obliged to follow many rules and regulations. The LPO provider also has to abide by them when the legal tasks are outsourced. This includes privacy, anti-money laundering, and ethical behavior legislation and regulations.

Hence, the organization should ensure the LPO service provider is knowledgeable in the relevant laws and regulations and has strong compliance systems. It comprises training of the staff about issues of compliance, continuing audits and the culture of the organization.

Choosing a Legal Process Outsourcing Provider

The right LPO services provider is crucial in the outsourcing strategy of a company that is to be successful. The things to consider when choosing an LPO provider are it’s competence, quality control system, data security measures, and compliance policies.

Moreover, the organizations should evaluate the cultural compatibility, communication abilities and flexibility of the supplier. A good LPO provider should conform to the needs of the firm, how it operates and communicates properly with the firm’s associates.

Expertise and Experience

The expertise and experience of the provider is one of the main things that should be taken into account when selecting a LPO provider. The provider should have in-depth knowledge in the area of law and should be capable of performing different legal functions. Also, the provider must have a history of completing such tasks for other customers with success. Companies must demand for references and cases studies to confirm the provider’s know-how and exposure.

Additionally, the expertise of the provider in the company’s particular area of law is relevant. For example, if the law firm is specialized in intellectual property law, the LPO provider should have experience of IP cases. If a business operates in a highly regulated sector, the provider of LPO services should also have regulatory compliance experience.

Quality Control Processes

The quality control processes of LPO provider are another significant thing to consider. The provider must have a strong quality control system to ensure the validity and reliability of the work. This involves frequent audits, feedback mechanisms, and provider’s staff’s ongoing training and development.

Also, the provider’s quality standards should be compatible with the company’s standards. Quality control operation of the provider should be understood by the firms clearly before they decide to outsource. This encompasses knowledge of provider’s standards of quality, the approaches employed in maintaining it and the actions taken when standards are not met.

Data Security Measures and Compliance Mechanisms

Ensure that the LPO provider has high data security standards like encryption, safe data transfer, and access controls. Besides, the provider must adhere to all applicable data protection legislations.

Furthermore, Make sure that the provider has compliance tools and enforces a compliance culture by training staff and carrying out audits.. Assess their compliance to relevant laws and technical competence.


Legal Process Outsourcing enables legal organizations to be more effective, efficient, cost-effective and offers a pool of legal professionals. On the other hand, it has its own problems and threats. Thus, companies should take into account these aspects and select the proper LPO provider to make their outsourcing strategy work.

Given the ever increasing demand for legal services, the LPO role in the legal industry is expected to play an even more important role in the coming future. Organizations that are able to utilize LPO will be able to smoothly manage the challenge of a legal environment and offer good quality legal services to their clients.

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Michael Kansky

Michael Kansky, Founder of LiveHelpNow and HelpSquad, has leveraged his 20 years of industry experience and innovative support strategies to revolutionize customer service approaches, making LiveHelpNow a leading customer service software provider, and establishing HelpSquad as a bridge between businesses and customer needs. You may contact Michael on LinkedIn: