The real estate agent’s secret weapon – be available!
16 Jan 2018 By: Michael Kansky
Updated: 20 Jun 2022
Think of the most competitive vertical market out there. I think Real Estate would pass through your mind.
There are more real estate agents per Capita than we require. I hope we agree on that.
So how do real estate agents compete? They do the same thing just different ways: email marketing, website optimization, direct mail, blogging tirelessly, asking for referrals, print and online ads. What don’t they do is actually pretty simple: be available 24/7. Why don’t they do it is also pretty simple: it is just one of them. They do not have an army of customer service agents behind them, and real estate agents actually sleep at night 🙂
I was on the market for a new home and was driving when a house for sale sign caught my eye. I dialed the phone number listed as “Cell” and got the voicemail. not feeling like leaving a message, I moved on. How many people do move on just like I did?
Be available!
These are not eighties anymore, we live in the age of “NOW!”, instant gratification, instant answer, instant help! We do not like to wait. No more hold for the answer, no more voicemail, no more leave us a message using contact us form. No more!
Your secret weapon, real estate agents, is pretty simple: Be always available!
The “how” is also pretty simple. Contract a company providing virtual assistants with answers and ability to book appointments for your real estate business 24/7, 365 at a minuscule $95/month!
Look into hiring 24/7 staffed chat service for real estate business with free 14 day free trial to see what I mean.
Michael Kansky is a seasoned entrepreneur and the CEO of LiveHelpNow and HelpSquad, two innovative companies that specialize in customer service solutions. With over 20 years of experience in the industry, Kansky has cemented his reputation as a forward-thinking leader, dedicated to providing exceptional customer support strategies and technologies. Under Kansky's guidance, LiveHelpNow has become a leading provider of customer service software, offering a comprehensive suite of tools for businesses to enhance their customer interactions. From live chat and ticketing systems to knowledge bases and email management solutions, LiveHelpNow caters to a wide range of industries and boasts an impressive clientele. In addition to LiveHelpNow, Kansky also founded HelpSquad, a customer service outsourcing company. He recognized the increasing demand for top-notch customer support and aimed to bridge the gap by offering highly trained professionals who can efficiently handle customer inquiries on behalf of businesses. HelpSquad's team of experts ensures that businesses can provide timely and personalized support to their customers, resulting in improved satisfaction and loyalty. Kansky's expertise lies in understanding the evolving needs of customers and transforming those insights into practical solutions. By combining technology, training, and a customer-centric approach, he has revolutionized the way businesses approach customer service.
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