HelpSquad - Managed Live Chat Service for Websites

Supercharge your direct bookings by offering 24/7 chat assistance

So you got a hotel! And you get continuously ripped off by Expedia, Travelocity, Hotels.com and many others.

Every day you ask yourself: “How do we increase direct bookings?”

    Guests instant gratification = no vacancy

    The answer is not simple. There is no silver bullet offered here. Among obvious things like search engine optimization & marketing, paid ads on Facebook and Instagram there is still a question of conversion. What happens when a visitor interested in booking a room in your hotel would like to speak to someone about his/her reservation, to have basic questions answered like:
    Is there pull out sofa?
    How far is the city center?
    Can I be picked up at the airport?

    Hotels embracing live chat

    Multiple studies show that majority of purchase decisions are made when no questions are left unanswered for the consumer. So if it is a middle of the night for a hotel in Tuscany for a guest shopping out of California, chances are, there would be no one to answer those questions.

    This is where we come in! HelpSquad agents will offer around the clock, 24/7/365 chat support to your Hotel website visitors so no questions are left unanswered! We also help with booking the stay using your booking engine. This is how we solve conversion problem on your website and help in increasing your hotel direct bookings!

    Problems & Solutions for Hotels Direct Booking

    • High website bounce rate
    • Direct booking incentives are not understood/realized
    • Direct booking convenience factor is simply not there for guests
    • Trust still lies with travel re-sellers like Orbitz, Expedia, etc

     

    • No visitor will leave website without at least having a conversation
    • Incentives are conveyed clearly via chat conversation
    • Booking is completed right in live chat
    • A human greeting every visitor and offering helping hand creates trust

    24/7 Live Chat Service - 14 day Free Trial

    Start converting more leads into sales & meetings today!

    Your website needs Live Chat 24x7

    HelpSquad is here to help

    • Live Chat, Text/SMS and Facebook interactions
    • 24x7 US Based, highly trained Live Chat Agents
    • Agents go through vigorous training
    • Instant lead and chat transcript forwarding
    • Appointment scheduling
    • Free FAQ creation and upkeep
    • Any CRM integration
    • Enterprise level reports
    • Account manager
    • Live in as little as 48 hours
    • 24x7 Support at 1-877-775-3667