Professional, 24/7 Live Chat Agents to Grow Your E-commerce Business

HelpSquad’s support agents will serve as an extension of your team by delivering accurate, engaging customer support via live chat, SMS text, or Facebook Messenger.

While you’re marketing your website and dealing with complex supply chains, HelpSquad’s 24/7 support agents will take care of your customers.

Seamless, Affordable Support

Trained specifically on your most critical customer support topics, HelpSquad’s team will serve as a seamless extension of your brand.  We pride ourselves on delivering premium—but affordable— e-commerce support that will convert leads into sales. We’ll also create an engaging experience that both your existing and new customers will appreciate.

Our e-commerce strategy is designed to help you cut overhead costs, while providing friendly, knowledgeable pre-sales service. Always available and always responsive, we will never leave your customers’ questions unanswered. We have the stats to prove our success – and the skills and dedication to accelerate yours.

The Freedom of 24/7

Why staff a new department when HelpSquad can provide you with a cost-effective e-commerce support solution that will improve your bottom line? We will personally greet and guide your website visitors around the clock. HelpSquad’s agents will be there day and night to assist your customers and answer the crucial questions that impact their purchase decisions. 

Give your customers the freedom to inquire about shipping policies, order status, and product features from anywhere at any time. They’ll appreciate the convenience and flexibility HelpSquad provides just as much as you do!

"Agents and coaches learn quickly and give customers and prospects an authentic experience with our brand. We are able to spot patterns via customer interactions with the chat to help improve our business, as well as increasing customer satisfaction."

-Mason Bottle

You’ve got questions? We’ve got answers.

Our friendly support agents are here to answer your questions. HelpSquad has support solutions for e-commerce businesses of any size, and we’re committed to helping you find the right plan to meet your needs. Fill out the form on the right, and one of our team members will be in touch shortly!


Recent Events

The Powerful Impact of Virtual Receptionists on Client Relations

In today’s fast business world, great customer service is vital for any company’s success and growth. Virtual receptionists, often overlooked, play a key role in this. These skilled professionals improve client relations, boost efficiency, and help overcome challenges. Discover how virtual receptionists can elevate your business. Enhancing Customer Service with Virtual Receptionists First impressions count … Continued

read more

Top 5 Reasons to Outsource Ecommerce Customer Service in 2024

In ecommerce, outsourcing your customer service is vital for a business’s success. As technology evolves and customer expectations rise, many ecommerce companies now outsource customer service. This article explores the top 5 reasons why outsourcing ecommerce customer service benefits your business in Understanding the Concept of Outsourcing in Ecommerce Before discussing the benefits of outsourcing … Continued

read more

Outsourcing Essentials for eCommerce Startups

Today’s business world is faster than ever before and eCommerce startups are trying to grow while not spending too much. Outsourcing is crucial for startups because it lets them access expert services without diverting from their main tasks. This article explores how outsourcing aids eCommerce businesses in achieving success, identifies where it works best, and … Continued

read more