Professional, 24/7 Live Chat Agents to Grow Your E-commerce Business

HelpSquad’s support agents will serve as an extension of your team by delivering accurate, engaging customer support via live chat, SMS text, or Facebook Messenger.

While you’re marketing your website and dealing with complex supply chains, HelpSquad’s 24/7 support agents will take care of your customers.

Seamless, Affordable Support

Trained specifically on your most critical customer support topics, HelpSquad’s team will serve as a seamless extension of your brand.  We pride ourselves on delivering premium—but affordable— e-commerce support that will convert leads into sales. We’ll also create an engaging experience that both your existing and new customers will appreciate.

Our e-commerce strategy is designed to help you cut overhead costs, while providing friendly, knowledgeable pre-sales service. Always available and always responsive, we will never leave your customers’ questions unanswered. We have the stats to prove our success – and the skills and dedication to accelerate yours.

The Freedom of 24/7

Why staff a new department when HelpSquad can provide you with a cost-effective e-commerce support solution that will improve your bottom line? We will personally greet and guide your website visitors around the clock. HelpSquad’s agents will be there day and night to assist your customers and answer the crucial questions that impact their purchase decisions. 

Give your customers the freedom to inquire about shipping policies, order status, and product features from anywhere at any time. They’ll appreciate the convenience and flexibility HelpSquad provides just as much as you do!

"Agents and coaches learn quickly and give customers and prospects an authentic experience with our brand. We are able to spot patterns via customer interactions with the chat to help improve our business, as well as increasing customer satisfaction."

-Mason Bottle

You’ve got questions? We’ve got answers.

Our friendly support agents are here to answer your questions. HelpSquad has support solutions for e-commerce businesses of any size, and we’re committed to helping you find the right plan to meet your needs. Fill out the form on the right, and one of our team members will be in touch shortly!

RECENT HELPSQUAD NEWS

Recent Events

5 Tips to Build Solid eCommerce Brand with Live Chat Agents: An Ultimate Guide

If you have an eCommerce store, it’s a given that you need a live chat that’s staffed with live chat agents. Your live chat agents are responsible for your live chat success.  Studies show that an experienced live chat agent can handle 4-6 chats in a single time. The agents behind your live chat support … Continued

read more

11 Ways a Live Chat Feature can Boost Your SEO

Give an example of how a 24/7 live chat feature can boost SEO for your website? To help you determine the SEO benefits of implementing 24/7 live chat feature, we asked marketing experts and business leaders this question for their best insights. From increasing engagement rates to dwell time on your website, there are several … Continued

read more

How To Build Influence Online: 14 Tips

What is one tip for someone looking to build their influence online? To help you build your influence online, we asked marketing experts and small business owners this question for their best insights. From knowing your audience to adding value, there are several tips that may help you build your online presence in the future. … Continued

read more