Live Chat Agents Trained to Serve Hospitality Customers 24/7

You’re an expert at serving your customers in person. HelpSquad’s agents are experts at providing superior, remote support. Increase your bookings and guest satisfaction ratings by offering 24/7 live chat.

HelpSquad's live chat agents will be there to answer the most common, yet important questions your guests may have.

Your Virtual Concierge

If you’re in the hospitality industry, you specialize in providing superior in-person service to your guests. HelpSquad will allow you to deliver the same quality, personalized service to your customers when they reach out to you remotely. Consider us your virtual concierge. Our support agents will be there to answer the most common, yet important questions your guests may have. Do you have airport shuttle service? How can I extend my stay? How far are you located from the city center? We’ll take care of answering these pressing questions, while you take care of everyday operations!

Supercharge Your Direct Bookings

Every day you ask yourself: “How do we increase direct bookings?” Statistics show that a majority of purchase decisions are made when no questions are left unanswered for the consumer. This is where HelpSquad comes in! HelpSquad agents will be there 24/7/365 to answer your customers questions through live chat, SMS text messaging, and even Facebook Messenger. We’ll also help with booking stays through your booking engine. Contact us today and get ready to hang up the no vacancy sign!

You’ve got questions? We’ve got answers.

Our friendly support agents are here to answer your questions. HelpSquad has support solutions for hospitality companies of any size, and we’re committed to helping you find the right plan to meet your needs. Fill out the form on the right, and one of our team members will be in touch shortly!

RECENT HELPSQUAD NEWS

Recent Events

3 Employee Engagement Strategies That Can Save Remote EX in 2020

Let’s play a little game of word association. Summer: vacations. Workplace: cool coworkers. The year 2020: complete and utter craziness that disrupted everything under the sun, including the two things mentioned above. Even if your first two word associations were different, it’s safe to guess that we had similar ideas on the last one. And … Continued

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Mental Health for Remote Employees: Keep Your Team Feeling Valued From Afar

With all that’s going on in the world today, there’s never a better time to talk about mental health. Coronavirus forced a lot of us to pack up and create a make-shift home office as we entered lockdown and a 6-month quarantine. But the sudden shift in our daily routines and the absence of social … Continued

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Why Your Customers Ask So Many Questions. Spoiler: It’s Your Fault.

Recently, I witnessed the perfect storm at the vet. Two staff members were working frantically behind the counter to man the phones and check-out waiting patients. At least 5 pet owners were waiting to pay while also attempting to social distance as their pets whined, meowed, barked and yanked on leashes.     As one … Continued

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