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Live Chat Agent Job: How To Land One You’ll Love in 2023

Is landing a live chat agent job something you’ve considered? If so, you’ve come to the right place. We’re here to discuss everything – the good, the bad, the happy, and the sad. So, in the words of Al Green, Let’s Stay Together as we explore this career path in detail.  Why Do Customer Service … Continued

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Why and How Properly Deflect Customer Phone Calls.

Ahhhh, the 90s…The era of punk rock, rollerblades, and “the Rachel” haircut. While nostalgia brings some of these things back from time to time – welcome back, fanny packs! – some things should really stay in the 90s. That includes waiting on hold.  Frankly, there are few more annoying things for a customer than being … Continued

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6 Reasons For Outsourcing Customer Service

As the common saying goes, “if you want something done right, do it yourself.” Unfortunately, just like with many famous pearls of wisdom sometimes, this advice is as bad as an old oyster.  Of course, in an ideal world, we’d all have the time, energy, motivation, and skills to do everything according to the unique … Continued

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