ApexChat vs
Helpsquad Live Chat
Detailed Comparison

Here’s how ApexChat measures up against HelpSquad 24/7 manage chat service in terms of features and pricing.

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ApexChat Live Chat Service Alternative - HelpSquad

Shopping for a live chat service is like shopping for a car. There are tons of options out there, and what’s right for you might not be right for the next guy. We’re here to make the entire process a little bit easier for you. If you’re looking for straightforward pricing, packages that include valuable features, and personalized support, ApexChat falls short. On the other hand, HelpSquad has a transparent pricing structure, feature packed plans, and provides its clients with customized solutions. Below we highlight the similarities and differences between the two live chat services, so you can decide for yourself which is the best fit for your business.

VS

Benefits

24/7/365 Coverage

Chat Code Installation Support

Team of Dedicated Agents Availabke

Customized Account Training

Chat Software Included

Features

Native Salesforce and Hubspot Integration

Appointment Booking

Instant Chat Language Translation

Enterprise-Level Reporting

30 Second First Response Time

Agents Pass Rigorous Spelling, Grammar Exam

Chatbot

Lead Forwarding

HIPAA and PCI Compliant

Google Analytics Integration

Weekly Reporting

Advanced Webhooks

Proactive Chat Greetings

Website Visitor Tracking

Ticket Management

Pricing

Annual Contracts Available

50 Chat Package $3.70 per chat $15 per chat
Free Trial 14 days

Benefits

24/7/365 Coverage

Chat Code Installation Support

Team of Dedicated Agents Availabke

Customized Account Training

Chat Software Included

Features

Native Salesforce and Hubspot Integration

Appointment Booking

Instant Chat Language Translation

Enterprise-Level Reporting

30 Second First Response Time

Agents Pass Rigorous Spelling, Grammar Exam

Chatbot

Lead Forwarding

HIPAA and PCI Compliant

Google Analytics Integration

Weekly Reporting

Advanced Webhooks

Proactive Chat Greetings

Website Visitor Tracking

Ticket Management

Pricing

Annual Contracts Available

50 Chat Package $3.70 per chat
Free Trial 14 days

VS

Benefits

24/7/365 Coverage

Chat Code Installation Support

Team of Dedicated Agents Availabke

Customized Account Training

Chat Software Included

Features

Native Salesforce and Hubspot Integration

Appointment Booking

Instant Chat Language Translation

Enterprise-Level Reporting

30 Second First Response Time

Agents Pass Rigorous Spelling, Grammar Exam

Chatbot

Lead Forwarding

HIPAA and PCI Compliant

Google Analytics Integration

Weekly Reporting

Advanced Webhooks

Proactive Chat Greetings

Website Visitor Tracking

Ticket Management

Pricing

Annual Contracts Available

50 Chat Package $15 per chat
Free Trial

Transparent Versus Vague Pricing

Pricing stands out as one of the biggest differentiators between ApexChat and HelpSquad. ApexChat is vague about costs and lists no specific pricing on its website, while HelpSquad presents customers with definitive values for each of its chat packages so you’re never left guessing. HelpSquad is at least 25% cheaper than ApexChat. HelpSquad also offers a 14-day free trial and discounted annual contracts. These are two perks that you won’t find at ApexChat.

Why Pay More For Less?

When it comes to live chat services, there are certain features that prove invaluable such as SMS text-to-chat, Facebook Messenger integration, 24/7 coverage, lead data and appointment booking. These features are included in all of HelpSquad’s chat packages. This will increase the communication channels available to your customers, improve customer experience, and increase leads and conversions at no extra cost. With ApexChat, you pay extra for these features. For example, Apex’s standard plan only allows customers to choose one feature while HelpSquad is fully featured. Why pay more for less?

Highly Trained Agents to Connect With More Customers

Here ApexChat loses out to HelpSquad in two critical areas: training and language translation. Unlike the ApexChat staff, HelpSquad’s agents receive customized account training, so that they can learn your business and personally manage your account. Their agents are also required to pass a rigorous spelling, grammar, and typing exam to ensure that they are fully prepared to provide customers with a high-quality support experience. Most impressively, HelpSquad’s agents have the capability to chat with customers in over 100 languages. This gives them the ability to help different customers from different backgrounds all over the world, increasing your market reach!

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You’ve got questions? We’ve got answers.

Our friendly support agents are here to answer your questions. HelpSquad has support solutions for law firms of any size, and we’re committed to helping you find the right plan to meet your needs. Fill out the form on the right, and one of our team members will be in touch shortly!