ApexChat vs
Helpsquad Live Chat
Detailed Comparison
Here’s how ApexChat measures up against HelpSquad 24/7 manage chat service in terms of features and pricing.
Try HelpSquad For FreeApexChat Live Chat Service Alternative - HelpSquad
Shopping for a live chat service is like shopping for a car. There are tons of options out there, and what’s right for you might not be right for the next guy. We’re here to make the entire process a little bit easier for you. If you’re looking for straightforward pricing, packages that include valuable features, and personalized support, ApexChat falls short. On the other hand, HelpSquad has a transparent pricing structure, feature packed plans, and provides its clients with customized solutions. Below we highlight the similarities and differences between the two live chat services, so you can decide for yourself which is the best fit for your business.
 VS |  | |
|---|---|---|
Benefits | ||
| 24/7/365 Coverage | ||
| Chat Code Installation Support | ||
| Team of Dedicated Agents Available | ||
| Customized Account Training | ||
| Chat Software Included | ||
Features | ||
| Native Salesforce and Hubspot Integration | ||
| Appointment Booking | ||
| Instant Chat Language Translation | ||
| Enterprise-Level Reporting | ||
| 30 Second First Response Time | ||
| Agents Pass Rigorous Spelling, Grammar Exam | ||
| Chatbot | ||
| Lead Forwarding | ||
| HIPAA and PCI Compliant | ||
| Google Analytics Integration | ||
| Weekly Reporting | ||
| Advanced Webhooks | ||
| Proactive Chat Greetings | ||
| Website Visitor Tracking | ||
| Ticket Management | ||
Pricing | ||
| Annual Contracts Available | ||
| 50 Chat Package | $3.70 per chat | $15 per chat |
| Free Trial | 14 days | |
| | |
|---|---|
Benefits | |
| 24/7/365 Coverage | |
| Chat Code Installation Support | |
| Team of Dedicated Agents Available | |
| Customized Account Training | |
| Chat Software Included | |
Features | |
| Native Salesforce and Hubspot Integration | |
| Appointment Booking | |
| Instant Chat Language Translation | |
| Enterprise-Level Reporting | |
| 30 Second First Response Time | |
| Agents Pass Rigorous Spelling, Grammar Exam | |
| Chatbot | |
| Lead Forwarding | |
| HIPAA and PCI Compliant | |
| Google Analytics Integration | |
| Weekly Reporting | |
| Advanced Webhooks | |
| Proactive Chat Greetings | |
| Website Visitor Tracking | |
| Ticket Management | |
Pricing | |
| Annual Contracts Available | |
| 50 Chat Package | $3.70 per chat |
| Free Trial | 14 days |
VS
| | |
|---|---|
Benefits | |
| 24/7/365 Coverage | |
| Chat Code Installation Support | |
| Team of Dedicated Agents Available | |
| Customized Account Training | |
| Chat Software Included | |
Features | |
| Native Salesforce and Hubspot Integration | |
| Appointment Booking | |
| Instant Chat Language Translation | |
| Enterprise-Level Reporting | |
| 30 Second First Response Time | |
| Agents Pass Rigorous Spelling, Grammar Exam | |
| Chatbot | |
| Lead Forwarding | |
| HIPAA and PCI Compliant | |
| Google Analytics Integration | |
| Weekly Reporting | |
| Advanced Webhooks | |
| Proactive Chat Greetings | |
| Website Visitor Tracking | |
| Ticket Management | |
Pricing | |
| Annual Contracts Available | |
| 50 Chat Package | $15 per chat |
| Free Trial | |
See how we can help you better help you customers.
Try Us For FreeTransparent Versus Vague Pricing
Pricing stands out as one of the biggest differentiators between ApexChat and HelpSquad. ApexChat is vague about costs and lists no specific pricing on its website, while HelpSquad presents customers with definitive values for each of its chat packages so you’re never left guessing. HelpSquad is at least 25% cheaper than ApexChat. HelpSquad also offers a 14-day free trial and discounted annual contracts. These are two perks that you won’t find at ApexChat.
Why Pay More For Less?
When it comes to live chat services, there are certain features that prove invaluable such as SMS text-to-chat, Facebook Messenger integration, 24/7 coverage, lead data and appointment booking. These features are included in all of HelpSquad’s chat packages. This will increase the communication channels available to your customers, improve customer experience, and increase leads and conversions at no extra cost. With ApexChat, you pay extra for these features. For example, Apex’s standard plan only allows customers to choose one feature while HelpSquad is fully featured. Why pay more for less?
Highly Trained Agents to Connect With More Customers
Here ApexChat loses out to HelpSquad in two critical areas: training and language translation. Unlike the ApexChat staff, HelpSquad’s agents receive customized account training, so that they can learn your business and personally manage your account. Their agents are also required to pass a rigorous spelling, grammar, and typing exam to ensure that they are fully prepared to provide customers with a high-quality support experience. Most impressively, HelpSquad’s agents have the capability to chat with customers in over 100 languages. This gives them the ability to help different customers from different backgrounds all over the world, increasing your market reach!
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You’ve got questions? We’ve got answers.
Our friendly support agents are here to answer your questions. HelpSquad has support solutions for law firms of any size, and we’re committed to helping you find the right plan to meet your needs. Fill out the form on the right, and one of our team members will be in touch shortly!