The average wait time for live chat support is 46 seconds. (per Comm100) In this category, HelpSquad oversteps Tawk.to and out performs most chat services by a mile. With HelpSquad’s standard of 30 Second First Response Time, you’ll be giving your customers better than average. You’ll be giving them the best. They’ll be amazed at how quickly and efficiently they’re provided answers to their most pressing questions. While Tawk.to’s agents may be in the dark as to how your customers are feeling, HelpSquad’s agents will know your customers’ exact sentiments. If your customers are unhappy with their chat interaction for any reason, Live Customer Satisfaction Score Tracking and Live Chat Sentiment Tracking will proactively identify any issues in real-time, allowing agents the opportunity to rectify the situation by offering immediate, personalized assistance.

A big differentiator between the two chat services is that HelpSquad only charges by the chat, so you will only pay for what you use. The Tawk.to alternative charges by the hour. So, you will pay for an entire hour even if the agents only have one 5 minute chat session. Most importantly, there is a sizable pricing gap between HelpSquad and Tawk.to’s plans. HelpSquad’s basic plan starts at $185/month, while Tawk.to’s starts at $728/month. Still unsure about which service to go with? You can try them both for FREE. HelpSquad has a 14 day free trial and Tawk.to has a 7 day free trial