Front desk & scheduling
Answer calls, book appointments, and manage cancellations on Athena, eClinicalWorks, or your EHR of choice.
Primary Care · Family Medicine
Primary Care & Family Medicine
Front desk, scheduling, and patient follow-up that sounds like your practice.
Primary care is where patient relationships are built. We staff the roles that keep your clinic running while your providers focus on patients - scheduling, intake, refills, and follow-up coordination. HIPAA-certified, trained on your EHR, embedded in your workflow.
What we handle
Embedded services for your primary care & family medicine practice
Patient intake
New patient forms, insurance verification, and intake workflows handled before the visit.
Refill coordination
Prescription refill requests routed, documented, and closed without touching your clinicians' queue.
Follow-up & reminders
Post-visit outreach, appointment reminders, and no-show recovery to keep your schedule full.
“Not only are our patients happier as we provide around-the-clock professional support, but as a business owner I am also happy due to how inexpensive the service is. The quality is also outstanding.”
From phones to claims
Practice operations, handled.
If your clinicians are doing it, your front desk is drowning in it, or your last vendor dropped the ball on it - we staff for it.
Appointment Scheduling
Phones answered, calendars filled, no-shows reduced. 24/7 if you need it.
Patient Intake
New-patient forms, eligibility, insurance capture - clean before the visit.
Insurance Verification
VOBs, eligibility, benefit breakdowns. Done before the appointment.
Prior Authorization
Documentation, payer follow-up, and approvals on the first try.
Medical Billing & Claims
Posting, EOBs, AR, appeals, collections - the full revenue cycle.
Denial Management
Root-cause review, appeals, resubmissions. Recovered revenue, faster.
After-Hours Coverage
Evenings, weekends, holidays. Your team off-call.
Telehealth Coordination
Setup, reminders, tech-issue triage, no-show recovery.
Medical Scribing
Real-time and async charting. Clinicians out of the EHR after hours.
Let's talk
Let's talk about what your practice actually needs.
A 30-minute call. No sales pressure. We'll tell you honestly whether we're a fit.
877-775-3667 · info@helpsquad.com · Doylestown, PA