COVID-19: Our Response to Global Outbreak

16 Mar 2020 By: Natalya Bucuy


In the midst of global COVID-19 pandemic, it’s easy to give into the panic. 

Schools and business closures, grocery and supplies shortages, and announcements of new cases of the coronavirus daily have all of us worried. Uncertainty is upon us and it’s hard to tell what will happen tomorrow or even a few hours from now. These are trying times.

But we can do hard things. And we can do them better together.

All of us here at HelpSquad feel for everyone affected by the virus, directly or indirectly. On our part, we are taking precautions. At this time we have closed down our offices to avoid any possible spread of the illness. 

However, our team members are still here for our clients. As we implement a mandatory work-from-home practice for all employees, our customer support agents are still here to help.

As a software company specializing in online communications and customer support, we are lucky enough to be able to continue our business operations remotely. We understand and recognize wholeheartedly that, unfortunately, some other businesses, agencies, and institutions might not be so fortunate.

We want to do our part to help. If having a live chat technology available can help a business face the challenges of the current situation, we are happy to lend a hand.

Starting this week HelpSquad would like to announce the following offers to businesses and organizations, small or large, affected by the pandemic.

Our Offers for businesses affected by COVID-19:

  • If you are a non-profit, healthcare service, or an organization directly battling COVID-19 outbreak and your customer service team is overwhelmed and understaffed, HelpSquad will lend its trained live chat agents free of charge for up to 60 days.
  • We will offer a free account at our sister company, LiveHelpNow,for 1 full year for any non-profit, healthcare, or any other organization battling COVID-19 outbreak or could use live chat services to help in battling the virus and its aftermath.

To respond to this offer and enroll in our services please contact us at