Customer Service
6 Reasons For Outsourcing Customer Service
Choosing Contact Center Service TOP 5 TRAITS OF BEST-MANAGED OMNICHANNEL SUPPORT SOLUTION PROVIDER As more companies choose managed services to support their customers round the clock and on all channels, they should be very specific about what they need—and expect—from their managed services provider. As the common saying goes, “if you want something done right, … Continued
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Why 24/7 Customer Support Important For Your Business
Excellent 24/7 customer support shows customers you truly care about them. This results in fewer customers abandoning your business and leads to customers spreading positive messages about your company. 24/7 customer support offers an excellent avenue to stimulate fruitful customer support conversations. This can offer insight into future content creation, improve a brand’s overall reputation, … Continued
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How to a Hire Customer Service Agents That Don’t Suck
“I’ll know it when I see it.” Even though Supreme Justice Potter Stewart said that famous phrase in relation to obscene adult-content films, we can easily apply it to bad customer service. Even if we don’t know what specifically makes it bad, we definitely know when it’s bad. And bad customer service negatively affects business … Continued
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Five ways to create a great customer experience strategy
Every customer is unique and cherishes a company that values his or her choices. How do businesses cater to the unique needs of all customers? The answer is clear. Build a great Customer Experience (CX) strategy that gives your business a direction to delight customers. Chris Pemberton, CIO of Transgrid says, “Customer experience is a … Continued
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