Customer satisfaction remains a critical aspect of any business looking for ways to differentiate itself and retain customers. According to studies, the average American consumer tells 16 other customers about a bad customer experience.   It’s no secret that unresolved negative customer experiences can be damaging for brands. According to extensive research, you need an … Continued

Nothing is stronger and more true than a parent’s love for a child. As a parent, you strive to make sure your children receive the best medical care, deliberate over which schools they should go to and which foods they should eat.  Wanting the best for your child becomes a passion.  Now, imagine taking that … Continued

One of the most significant factors in determining a brand’s credibility and trustworthiness is providing great customer service at every stage of the buyer’s journey. Of course, customers appreciate knowing that someone is always available to assist them if they ever have an issue with the services or goods they’ve purchased. But, how they receive … Continued