Customer Service
The good, the bad and the ugly
Customer Service
6 Reasons For Outsourcing Customer Service
What does outsourcing customer service entail? Naturally, business owners may hesitate to let other people step in to help handle the client load. After all, the quality of service can make or break relationships with customers. Good customer service can facilitate unbreakable loyalty from customers. 89% of consumers are more likely to make another purchase … Continued
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Why 24/7 Customer Support Important For Your Business
Excellent 24/7 customer support shows customers you truly care about them. This results in fewer customers abandoning your business and leads to customers spreading positive messages about your company. 24/7 customer support offers an excellent avenue to stimulate fruitful customer support conversations. This can offer insight into future content creation, improve a brand’s overall reputation, … Continued
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How to a Hire Customer Service Agents That Don’t Suck
“I’ll know it when I see it.” Even though Supreme Justice Potter Stewart said that famous phrase in relation to obscene adult-content films, we can easily apply it to bad customer service. Even if we don’t know what specifically makes it bad, we definitely know when it’s bad. And bad customer service negatively affects business … Continued
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Five ways to create a great customer experience strategy
Every customer is unique and cherishes a company that values his or her choices. How do businesses cater to the unique needs of all customers? The answer is clear. Build a great Customer Experience (CX) strategy that gives your business a direction to delight customers. Chris Pemberton, CIO of Transgrid says, “Customer experience is a … Continued
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