If you are implementing or re-designing an existing SMS Chatbot, this article is for you. Here, we review all the basic principles of SMS Chatbots and their best applications. We discuss the major differences between SMS Chatbot and a traditional web chatbot. We also show examples of successful SMS chatbot implementations powered by conversational AI. … Continued

If you’re shopping around for a live chat service, we’ve saved you some time by doing all of the research for you (you’re welcome).  We also thought you should know that even as you read this, you are missing out on easily attainable website leads. These leads aren’t soft leads either. We’re talking about hot … Continued

Is landing a live chat agent job something you’ve considered? If so, you’ve come to the right place. We’re here to discuss everything – the good, the bad, the happy, and the sad. So, in the words of Al Green, Let’s Stay Together as we explore this career path in detail.  Why Do Customer Service … Continued