As the common saying goes, “if you want something done right, do it yourself.” Unfortunately, just like with many famous pearls of wisdom sometimes, this advice is as bad as an old oyster.  Of course, in an ideal world, we’d all have the time, energy, motivation, and skills to do everything according to the unique … Continued

Excellent 24/7 customer support shows customers you truly care about them. This results in fewer customers abandoning your business and leads to customers spreading positive messages about your company. 24/7 customer support offers an excellent avenue to stimulate fruitful customer support conversations. This can offer insight into future content creation, improve a brand’s overall reputation, … Continued

“I’ll know it when I see it.” Even though Supreme Justice Potter Stewart said that famous phrase in relation to obscene adult-content films, we can easily apply it to bad customer service. Even if we don’t know what specifically makes it bad, we definitely know when it’s bad.  And bad customer service negatively affects business … Continued