19 Jan
Customer Service
SMS Chatbot Examples
If you are in the process of implementing or re-designing an existing SMS Chatbot, this article is for you. Here, we review all of the basic principles of SMS Chatbots and their best applications. We discuss the major differences between SMS Chatbot and a traditional web chatbot. We also go over some examples of successful … Continued
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06 Jan
Customer Service
Best Live Chat Service You Should Use In 2023 [Comparison]
If you’re shopping around for a live chat service, we’ve saved you some time by doing all of the research for you (you’re welcome). We also thought you should know that even as you read this, you are missing out on easily attainable website leads. These leads aren’t soft leads either. We’re talking about hot … Continued
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22 Nov
Customer Service
Live Chat Agent Job: How To Land One You’ll Love in 2023
Is landing a live chat agent job something you’ve considered? If so, you’ve come to the right place. We’re here to discuss everything – the good, the bad, the happy, and the sad. So, in the words of Al Green, Let’s Stay Together as we explore this career path in detail. Why Do Customer Service … Continued
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01 Sep
Customer Service
6 Reasons For Outsourcing Customer Service
Choosing Contact Center Service TOP 5 TRAITS OF BEST-MANAGED OMNICHANNEL SUPPORT SOLUTION PROVIDER As more companies choose managed services to support their customers round the clock and on all channels, they should be very specific about what they need—and expect—from their managed services provider. As the common saying goes, “if you want something done right, … Continued
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12 Jul
Customer Service
Why 24/7 Customer Support Important For Your Business
Excellent 24/7 customer support shows customers you truly care about them. This results in fewer customers abandoning your business and leads to customers spreading positive messages about your company. 24/7 customer support offers an excellent avenue to stimulate fruitful customer support conversations. This can offer insight into future content creation, improve a brand’s overall reputation, … Continued
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07 Jul
Customer Service
How to a Hire Customer Service Agents That Don’t Suck
“I’ll know it when I see it.” Even though Supreme Justice Potter Stewart said that famous phrase in relation to obscene adult-content films, we can easily apply it to bad customer service. Even if we don’t know what specifically makes it bad, we definitely know when it’s bad. And bad customer service negatively affects business … Continued
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28 Apr
Customer Service
Five ways to create a great customer experience strategy
Every customer is unique and cherishes a company that values his or her choices. How do businesses cater to the unique needs of all customers? The answer is clear. Build a great Customer Experience (CX) strategy that gives your business a direction to delight customers. Chris Pemberton, CIO of Transgrid says, “Customer experience is a … Continued
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