Notes from the team.
5 Tips to Build Solid eCommerce Brand with Live Chat Agents: An Ultimate Guide
Five practical ways live chat agents help build an ecommerce brand, from personalized greetings using the customer's name to handling 4-6 chats at once.
Why 24/7 Customer Support Important For Your Business
83% of shoppers expect an instant reply when they contact a brand. Around-the-clock live chat keeps your team reachable across time zones without an overnight crew.
How to a Hire Customer Service Agents That Don't Suck
Bad agents cost revenue and 67% of customers will switch brands after one rough call. Hiring tips and team management advice for customer service roles.
11 Ways a Live Chat Feature can Boost Your SEO
Eleven marketing leaders explain how live chat affects SEO, from lower bounce rates and longer dwell time to keyword ideas pulled from real customer questions.
9 Attorney Marketing Strategies That Lawyers Use
Nine attorney marketing strategies real lawyers use to bring in clients, from video testimonials and SEO to virtual legal clinics and bar association networking.
A Guide to Digital PR Strategy
Digital PR has replaced press releases in newspapers with SEO, influencer outreach, and social content. Here is how to build a marketing strategy that works.
11 SaaS Lead Gen Strategies To Increase MRR
Eleven SaaS lead generation tactics from CEOs and marketers, covering paid ads, referral programs, email drip campaigns, free trials, and SEO alternative pages.
BFIT Improves Student Experience (With a Little Help From HelpSquad)
See how Benjamin Franklin Institute of Technology added 24/7 live chat through HelpSquad to answer prospective student questions outside admissions hours.
Five Ways to Create a Great Customer Experience Strategy
Five practical ways to build a CX strategy that keeps customers loyal, from automating Tier 1 live chat to making your knowledge base team-wide.
Influence Online: 14 Tips on How To Dominate the online world!
Building influence online takes more than posting content. 14 marketing experts share tips on audience research, branding, Twitter tagging, SEO, and engagement.
10 Tips To A Become Customer Service Expert In 7 Days
Ten tips to become a customer service expert in a week, covering product knowledge, listening skills, word choice, and team management for support agents.
12 Best Ecommerce Marketing Strategies For 2026
What is one component to include in an eCommerce marketing strategy?To help you with perfecting your eCommerce marketing strategy, we asked successful online businesses and marketing experts this question for their best recommendations. From building links to focusing on conversi
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