Notes from the team.
Best B2B Marketing Channels Strategy in 2026
Why HelpSquad is rethinking PPC, G2 listings, and LinkedIn ads in 2026, plus the B2B marketing channels pulling real pipeline instead of wasted spend.
The True Cost of “Free” Live Chat Software
Free live chat tools sound risk-free until a weak chatbot frustrates shoppers and pushes leads away. Here's what that hidden cost actually looks like.
Why and How Properly Deflect Customer Phone Calls
Customers bail after 60 seconds on hold, and 32% expect zero wait time. Here's why call center deflection to chat, text, and email keeps them around.
How Customer Service Outsourcing Can Help Your Business Thrive
Outsourcing customer service can change how businesses handle client interactions and manage costs. Some companies fear losing control or reducing service quality when outsourcing. Yet, with a good partner, they can enhance their customer service significantly. This article explo
5 Tips to Build Solid eCommerce Brand with Live Chat Agents: An Ultimate Guide
Five practical ways live chat agents help build an ecommerce brand, from personalized greetings using the customer's name to handling 4-6 chats at once.
How to a Hire Customer Service Agents That Don't Suck
Bad agents cost revenue and 67% of customers will switch brands after one rough call. Hiring tips and team management advice for customer service roles.
11 Ways a Live Chat Feature can Boost Your SEO
Eleven marketing leaders explain how live chat affects SEO, from lower bounce rates and longer dwell time to keyword ideas pulled from real customer questions.
Influence Online: 14 Tips on How To Dominate the online world!
Building influence online takes more than posting content. 14 marketing experts share tips on audience research, branding, Twitter tagging, SEO, and engagement.
Dental Practice Case Study: 30+ New Patients a Month
A dental practice books 30+ new patients a month by converting the calls it already gets, not by buying more. Here is how closing the conversion gap works.
15 Skills for Successful Communication with Customers
Fifteen skills that make customer conversations work, from active listening to mirroring tone, plus how live chat agents put each one into practice daily.
Don’t Believe These 5 Myths On Employee Engagement
Five employee engagement myths worth dropping, from judging disengaged staff as bad workers to assuming loyalty equals engagement. Real team management takes more.
8 Reasons for Healthcare Helpdesk Implementation
A healthcare helpdesk turns phone, email, and portal requests into tracked tickets with owners and priorities, cutting missed messages and delays.
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