Customer Service Outsourcing Guide
Hybrid Outsourcing: The Ultimate Guide
As the business world becomes more globally connected every day, hybrid outsourcing has become a popular option for businesses large and small. Also known as hybrid business process outsourcing (BPO), offshore outsourcing means hiring overseas workers to complete some work for your business while keeping key operations insourced.
Customer Service Outsourcing Guide
Offshore Outsourcing: The Ultimate Guide
As the business world becomes more globally connected every day, offshore outsourcing has become a popular option for businesses large and small. Also known as offshore business process outsourcing (BPO), offshore outsourcing means hiring overseas workers to complete work for your business.
Customer Service Outsourcing Guide
What is Customer Service BPO?
Part of becoming an effective business is looking for ways to cut costs, free up time, and focus on core aspects of the business. This is why so many business leaders turn to business process outsourcing (BPO). Outsourcing allows businesses to expand their teams and improve their customer satisfaction faster than they thought possible. BPO … Continued
Answering Service
Benefits of an After-hours Answering Service
What Is a Good Answering Service An after-hours answering service is a useful business tool. It provides coverage of customer communications when the in-house team is away. Of course, a business must be able to trust the service provider to ensure its customers are in good hands. To do that, look for specific characteristics from … Continued
Customer Service
Unlocking potential of an SMS Chatbot with Examples
If you are implementing or re-designing an existing SMS Chatbot, this article is for you. Here, we review all the basic principles of SMS Chatbots and their best applications. We discuss the major differences between SMS Chatbot and a traditional web chatbot. We also show examples of successful SMS chatbot implementations powered by conversational AI. … Continued
Live chat
40 Essential Canned Response Examples for Live Chat Agents
Providing consistent, fast, and helpful support to each customer can be a challenging goal for a contact center to achieve. A robust library of canned responses is a must have for contact centers to keep favorable customer satisfaction scores. Having an arsenal of ready-to-use, plug-and-send responses to common customer questions will lead to desired customer … Continued
Blog
Best Managed Live Chat Service To Watch In 2024
In case you are looking for a live chat service, we have already done all the research for you (you are welcome). We also think that you should know, that as you are reading this, you are losing easily attainable website leads. These are not cold leads either. We are discussing leads that are hot and fresh … Continued
Marketing and media
Best B2B Marketing Channels Strategy in 2024
What are B2B marketing channels you are using or planning to use in 2024? Do the current strategies and channels you use deliver the desired results in terms of ROI? Chances are you are looking for a better option, better marketing strategy to generate results for your business. The beginning of every new year is … Continued
Blog
The True Cost of “Free” Live Chat Software
A search query for “free live chat software” yields over seven hundred million results on Google. Everyone is looking for free live chat software. If you want a better website than your competitors, that should worry you. One recalls an old quote from George Patton: “If everyone is thinking alike, then somebody isn’t thinking.” What’s … Continued
Customer Service
Live Chat Agent Job: How To Land One You’ll Love in 2023
Is landing a live chat agent job something you’ve considered? If so, you’ve come to the right place. We’re here to discuss everything – the good, the bad, the happy, and the sad. So, in the words of Al Green, Let’s Stay Together as we explore this career path in detail. Why Do Customer Service … Continued