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Blog - page 40

Notes from the team.

website conversions for orthodontists
Blog

Live Chat Means More Conversions for Orthodontists

Most orthodontic websites ignore the leads already on the page. Proactive live chat changes that, turning casual visitors into booked consultations.

Jacklin Altman
Cartoon illustration of an empty purple and white dental chair in an exam room with overhead lamp
Orthodontists

Enhancing Initial Patient Contact for Orthodontists

The initial interaction between a patient and an orthodontist sets a critical foundation for the entire treatment journey. Understanding the pivotal role of initial patient contact. Orthodontists are adopting innovative strategies to ensure that this first impression is not only

Maria Rush
Flat illustration of a laptop surrounded by a magnifying glass, compass, ruler, pencils and arrows on purple
Customer Service

The Importance of a Well-Crafted FAQ

A good FAQ page cuts repeat support tickets and helps customers self-serve. This post covers structure, audience research, and building a real knowledge base.

Mary Dellosa
Purple illustration of a balance scale holding alarm clocks and a stopwatch above stacks of books with city skyline
Blog

10 Business Tips on time management and resource allocation

Ten time management and team management tips covering email overload, meeting bloat, multitasking, and how to spot tasks that quietly drain your week.

Michael Kansky
Stylized purple cityscape illustration with a bridge connecting buildings and a stack of gold coins in the foreground
Customer Service

Building Strong Customer Relationships to Ensure Long-Term Success

Building strong customer relationships drive sales and ensure long-term success. Prioritizing these relationships leads to higher revenue, loyalty, and referrals, helping you build relationships with your customers. This article explores strategies and best practices to use these

Matthew Harmer
Distressed man holding his forehead with one hand against a purple cosmic textured background
Blog

What Makes Bad Customer Service: 7 Causes and How to Fix Them

Many businesses struggle with bad customer service, leading to lost customers and negative reviews. Understanding what makes bad customer service is the first step toward improvement. In this guide, we’ll explore 7 common causes of poor customer service, including untrained staff

Mary Dellosa
Illustrated white and purple shoe surrounded by chat bubbles, icons, and a smartphone on a purple background
Customer Service

What We Learned from Zappos About Remarkable Customer Support

Handwritten notes, no-script call centers, and a return policy built on trust. The specific Zappos habits ecommerce teams can borrow for better customer support.

Mary Dellosa
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