Notes from the team.
How to Stop Procrastinating by Rewiring Your Brain for Action
Procrastination excuses like "I work better under pressure" get picked apart here, alongside the psychology behind delay and team management fixes that hold up.
Why and When to Say “No” to Pissed Off Customers
Henry Ford only sold the Model T in black for a reason. A look at when saying no to angry customers is the right call for team management and pricing.
83 Tools and Resources for Personalizing and Optimizing Your Emails, Lead Generation, and Marketing
Everyone knows how to sell online. You stick to a simple acronym: AIDA. Then you set up a website and you have no idea what to do next. Luckily, there are plenty of tools and resources for personalizing your approach if you’ve ever found yourself in this exact spot. Sure, whippin
How You’re Pissing Off Your Customers Without Even Trying
A 2 am power outage with no one answering the phone shows how silence pisses off customers. Why 24/7 live chat beats voicemail and hold music every time.
We Spent a Week Throwing Curveballs at the Best Chatbots in the Game. Here’s What They Had to Say.
Most chatbots crumble when you stop asking the easy stuff. We threw real curveballs at the top ai automation bots and logged exactly how each one replied.
Website with Live Chat: A Little Story About CPA Beauford, Told in GIFs
Meet Beauford, a CPA drowning in calls and emails his first day back in the office, and see how adding live chat to his site changed the day.
Landing Page Psychology: 8 Ways to Make More Sales
Landing page psychology covers color choices, CTA contrast, point-of-view wording, and other marketing tweaks that quietly move visitors toward a sale.
Want to Attract Qualified Students to Your College? Use Honey.
Inside Higher Ed reports 10% of seniors changed college plans after COVID. Here's how admissions offices use live chat and small gestures to win students back.
Going to the Dentist: The “COVID-19” Norm
A firsthand walkthrough of a dental visit at Peace Valley Dentistry during COVID-19, from temperature checks at the door to plexiglass and Peroxyl rinses.
Real Estate Agents: Want Personal Connections with Web Visitors? Stop Treating Them Like Cattle
Many real estate agencies hold two simultaneous thoughts in their heads: “I want more traffic, more leads, and a website real estate agencies hold two simultaneous thoughts in their heads: “I want more traffic, more leads, and a website…
65 Live Chat Statistics That Prove Live Chat Will Benefit Your Business's CX [Infographics]
65 live chat statistics covering wait times, conversion lifts, and customer preferences, pulled from Forrester, Gallup, Comm100, and other industry sources.
Set Up a Live Chat Service and Go Home at 5 o'Clock
Entrepreneurs who can't clock out risk burnout like Mike Figliuolo's heart attack at 43. A live chat service handles after-hours customers so you go home at 5.
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