Notes from the team.
10 Tips for Recruiting and Hiring Remote Workers
Ten practical tips for recruiting and hiring remote work talent, covering the skills to screen for, where to post jobs, and how to onboard new hires.
How We Rebranded a B2B Business in 90 Days
HelpSquad rebranded its B2B marketing and website in 90 days at the end of 2020. Here's the timeline, the pro-tips, and what the team got wrong.
5 B2B Social Media Marketing Strategies That Will Help You
Five B2B social media marketing tactics that actually work for niche products, from user generated content to influencer partnerships and video that drives sales.
3 Employee Engagement Strategies That Can Save Remote EX in 2020
Gallup tracked employee engagement hitting historic lows after the 2020 lockdowns. Three team management ideas to keep remote staff connected when morale slips.
Mental Health for Remote Employees: Keep Your Team Feeling Valued From Afar
Remote work can feel isolating, and mental health takes a hit when check-ins disappear. Practical ways managers can keep distant teams feeling valued.
Why Your Customers Ask So Many Questions. Spoiler: It’s Your Fault.
A jammed vet clinic phone line shows what happens without a knowledge base. Here is why customers keep asking the same questions and how to fix it.
Weird Branding That Works: Bold and Memorable Tactics
Gallagher smashed watermelons, Knievel jumped buses, Kreischer ditched his shirt. A look at why weird branding sticks and what it teaches marketing teams.
9 (Non) Business Books to Read For Better Relationships in the Workplace
Nine books outside the usual business shelf that actually help with team management, from Stone Soup to picks on psychology, happiness, and human behavior.
B2B Lead Generation Services You Shouldn’t Use, And Why
Using five lead generation services when one brings 90% of your leads wastes money. Here's how to spot the B2B tactics that actually pull weight.
Procrastination and Perfectionism: Twin Disasters for Your Productivity
A writer admits stalling for two days on a procrastination blog, then unpacks how perfectionism fuels the delay and what it means for team management.
How to Use Mindfulness Activities to “Hack” Your Procrastination
Mindfulness activities like breathwork and noticing your inner critic can quiet procrastination, sharpen focus, and make team management feel less reactive each day.
How to Deal with Angry Live Chat Customers
Angry live chat customers get easier to handle once you understand customer psychology, emotional triggers, and why 60% of callers hang up after a minute.
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