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The importance of references and work samples
Understanding the importance of references and work samples You’re a business owner, and chances are you’ve got clients that absolutely love you. They’re satisfied with your service, but just as importantly, they trust you and your employees, and your personalities mesh well together. But let’s say you’re an electrician. Like many home-improvement services, there’s really … Continued
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Helping the home improvement industry catch more leads
The home improvement industry is notoriously labor intensive. With long hours and backbreaking work, you have hardly any time (not to mention energy) left to find leads and grow your business. That’s where HelpSquad can save the day. While you focus on your job and put just a little work into gaining leads, HelpSquad can … Continued
Answering Service
Live Chat Agents VS. Chatbots
Today, businesses want to better help their customers. They use live chat agents and chatbots for quick support. Live chat agents are real people who answer questions right away. Chatbots are programs that automatically respond to questions. Both live chat agents and chatbots are used to help customers fast. Exploring Live Chat Agents and Chatbots … Continued
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Why moving is much more than muscle: Creating a positive customer experience
We now live in a very mobile society. We carry computers in our pockets, billions of passengers fly on a plane each year, there are more than 250 million cars on the road in the United States. And, according to statistics site FiveThirtyEight, the average person will move homes 11.4 times in their lifetime. As … Continued
chat support outsourcing
Advantages of Live Chat for Your Accounting Practice
Incorporating live chat into your accounting practice transforms your business by improving client communication, boosting productivity, and providing a competitive edge. Real-time interaction allows for quick responses, offering better service than phone calls or emails. This enhances client satisfaction and streamlines workflows, making your practice more efficient. Understanding Live Chat and Its Importance in Accounting … Continued
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How Live Chat Can Take the Heat off of HVAC Owners
How Live Chat Can Take the Heat off of HVAC Owners It’s been three weeks of record-breaking heat and your days are getting longer and longer as you go from tired air conditioner to tired air conditioner trying to keep your customers comfortable. As a busy HVAC business owner, you don’t really have time to … Continued
Business Process Outsourcing
How Live Chat Can Do a Lot of the Sales Heavy Lifting For You
Live chat is a powerful tool for businesses. It connects directly with potential customers, answers their questions, and guides them through buying. Beyond support, live chat boosts sales. This article explores live chat’s power, its role in business, effective features, and sales benefits. We’ll also cover implementing live chat in your strategy, measuring its impact, … Continued
Customer Service Outsourcing Guide
Enhancing Attorney-Client Interactions Through BPO Solutions
Today’s legal field is highly competitive. Using BPO to improve attorney-client interactions is key. BPO can boost your law practice by improving communication and efficiency, and strengthening relationships. This article shows how BPO solutions can enhance client service and streamline your operations, setting your firm apart in the legal industry. Understanding the Importance of Attorney-Client … Continued
Auto Dealership
Are you great at Auto Service but not at Customer Service? There’s help for that
In Temkin’s 2018 customer experience report, auto dealerships were ranked thirteenth among twenty industries, earning an “Okay” rating on average. Why was that? Temkin generated the ratings by asking 10,000 US consumers how they would rate their recent interactions with 318 companies, specifically according to three dimensions: success, effort, and emotion. So the auto dealership … Continued
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How to Optimize Your Website to Capture More Leads
In today’s marketplace, it’s necessary to have a reliable, user-friendly website. With the right combination of intuitive design and functionality, your online presence can generate traffic, strengthen your brand and increase sales. Here are a few ways you can optimize your website to capture more leads. Improve Your Website’s UX We are living in era … Continued