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Blog - page 33

Notes from the team.

outsourcing customer service
Customer Service Outsourcing Guide

A Complete Guide to Outsourcing Customer Service

Customer service outsourcing is not for everyone. It can do magic for some companies while damage for others. Let's explore benefits and pitfalls of customer service outsourcing in this guide.

Michael Kansky
chat widget
Live chat

Best Practices For Live Chat Agents

Live chat agent job became more and more important in the last decade. What would make a good live chat agents vs not so. Let's explore what the best practices live chat agents should follow.

Natalya Bucuy
hybrid outsourcing
Customer Service Outsourcing Guide

Hybrid Outsourcing Model for Software Development: Strategies, Benefits, and Examples

How hybrid outsourcing mixes in-house staff with offshore developers to keep control over SaaS projects while cutting costs. Real examples and strategies inside.

Michael Kansky
Explore offshore outsourcing for global teamwork
Customer Service Outsourcing Guide

Offshore Outsourcing: The Ultimate Guide

Hiring overseas help sounds simple until time zones and culture gaps hit. This guide covers offshore outsourcing and remote work tradeoffs for US firms.

Michael Kansky
Customer service BPO
Customer Service Outsourcing Guide

What Is Customer Service in BPO? How Outsourced Customer Support Works

BPO customer service is one of the most common ways companies scale their support operations. In business process outsourcing (BPO), organizations delegate customer service tasks, such as answering inquiries, resolving issues, and handling support tickets, to specialized external

Michael Kansky
Intelligent-Chatbot
Live chat

Unlocking potential of an SMS Chatbot with Examples

With 60.9% of web traffic coming from mobile, SMS chatbots matter. This guide covers ai automation basics, web vs SMS bot differences, and real examples.

Michael Kansky
managed live chat
Blog

Best Managed Live Chat Services for Businesses in 2026

Seven managed live chat providers compared on cost per chat, response time, HIPAA compliance, and whether a human actually answers. HelpSquad plans start at $185 a month.

Maria Rush
B2B Marketing Channels for 2024
Marketing and media

Best B2B Marketing Channels Strategy in 2026

Why HelpSquad is rethinking PPC, G2 listings, and LinkedIn ads in 2026, plus the B2B marketing channels pulling real pipeline instead of wasted spend.

Michael Kansky
Close-up of a person in a denim shirt typing on a white keyboard at a wooden desk
Blog

The True Cost of “Free” Live Chat Software

Free live chat tools sound risk-free until a weak chatbot frustrates shoppers and pushes leads away. Here's what that hidden cost actually looks like.

Dan Kenitz
Deflect Customer Phone Calls:
SaaS/PaaS

Why and How Properly Deflect Customer Phone Calls

Customers bail after 60 seconds on hold, and 32% expect zero wait time. Here's why call center deflection to chat, text, and email keeps them around.

Natalya Bucuy
virtual assistant scalability
Customer Service

How Customer Service Outsourcing Can Help Your Business Thrive

Outsourcing customer service can change how businesses handle client interactions and manage costs. Some companies fear losing control or reducing service quality when outsourcing. Yet, with a good partner, they can enhance their customer service significantly. This article explo

Maria Rush
5 Tips to Build Solid eCommerce Brand with Live Chat Agents
E-Commerce

5 Tips to Build Solid eCommerce Brand with Live Chat Agents: An Ultimate Guide

Five practical ways live chat agents help build an ecommerce brand, from personalized greetings using the customer's name to handling 4-6 chats at once.

Carl Torrence
Let's talk

Let's talk about what your practice actually needs.

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