In the modern digital world of comfort and convenience, it’s hardly a shock that an app is the thing everyone needs. Apps have changed the way we communicate with businesses ranging from ordering food to booking travel. However, there is one function that can bring these apps to the next level – live chat integration. Indeed, you have … Continued

When you have a hard time getting leads for your business, hiring a virtual assistant may be the right decision. Moreover, they are also cost-effective and can also help you increase your productivity. This article will bring to light the place of virtual assistants in lead generation and will offer tips on how to make the most … Continued

First Call Resolution (FCR) is one of the key parameters in customer service. It demonstrates how support teams resolve problems at once without the need to repeat the call. High FCR rates make customers happy by quickly solving their problems. FCR plays a major role in customer satisfaction, engagement, and brand loyalty that it should … Continued