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Thinking Beyond the ConversionOct 08, 2015

When it comes to providing peak customer support, there is only so much time and so many resources. Allocating those…

Why Your Customer Service SucksSep 14, 2015

Dear Customer Service Department of Most Businesses, It’s time for a #realtalk. There are many things to love about your…

Rethinking Traditional Customer ServiceSep 14, 2015

The best practices for solving challenging customer service issues are well-known: empathize, apologize, and, of course, abide by the age-old…