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Think Beyond the ConversionOct 08, 2015

When it comes to providing superior customer support during peak periods, even a well-prepared team only has so much time…

Helpful Companies Yield Higher SalesSep 14, 2015

It’s no surprise that providing great customer service makes for happier customers. However, the strong correlation between superior customer service…

Why Your Customer Service SucksSep 14, 2015

Dear Customer Service Department of Most Businesses, It’s time for a #realtalk. There are many things to love about your…

Rethinking Traditional Customer ServiceSep 14, 2015

The best practices for solving challenging customer service issues are well-known: empathize, apologize, and, of course, abide by the age-old…