SaaS/PaaS
Healthcare
HelpSquad’s 24/7 Healthcare Live Chat with Weave Software Integration
Offering 24/7 support to patients is essential. HelpSquad’s Healthcare Live Chat delivers constant, dependable communication. By integrating Weave Software, HelpSquad enhances patient care significantly. Understanding HelpSquad’s 24/7 Healthcare Live Chat Healthcare professionals know the importance of being available 24/7. Illnesses and emergencies don’t follow a 9-to-5 schedule. Healthcare support shouldn’t either. HelpSquad’s 24/7 Healthcare Live … Continued
Business Process Outsourcing
Large vs Small Language Models in BPO Operations
In the fast-paced world of Business Process Outsourcing (BPO), language models transform operations. It improves efficiency and customer satisfaction. This article explores large and small language models in BPO. Highlighting their strengths and weaknesses. Aim to enhance customer service, data analysis, or break language barriers? Understanding these tools is crucial. It will guide you to … Continued
Business Process Outsourcing
Leveraging Data Analytics in BPO Operations
Data analytics is all the rage in business these days. But what does it really mean? And why should you care for your business? In this article, we’ll cover the basics of data analytics, why it’s crucial for BPOs, the various types out there, and how to make it work for you. Plus, we’ll talk … Continued
Customer Service Outsourcing Guide
AI and Automation in BPO Operations
AI and automation are shaking things up across industries, and the BPO world’s riding that wave, too. We’re gonna take a closer look at how these tech wonders are changing the game in the BPO operations. Highlighting the benefits and the challenges they bring. So sit back, relax, and let’s dive into this tech adventure! … Continued
SaaS/PaaS
Why and How Properly Deflect Customer Phone Calls
Ahhhh, the 90s…The era of punk rock, rollerblades, and “the Rachel” haircut. While nostalgia brings some of these things back from time to time – welcome back, fanny packs! – some things should really stay in the 90s. That includes waiting on hold. Frankly, there are few more annoying things for a customer than being … Continued
Blog
11 Ways a Live Chat Feature can Boost Your SEO
Give an example of how a 24/7 live chat feature can boost SEO for your website? To help you determine the SEO benefits of implementing 24/7 live chat feature, we asked marketing experts and business leaders this question for their best insights. From increasing engagement rates to dwell time on your website, there are several … Continued
Blog
11 SaaS Lead Gen Strategies To Increase MRR
What is one strategy for a SaaS company to drive more leads and increase MRR? To help you increase MRRs on your SaaS offerings, we asked CEOs and marketing professionals this question for their best strategies. From using paid marketing to setting up email drip campaigns, there are several ideas that may help you generate … Continued
Blog
15 Tools To Run a Business Without Touching People
Who would have thought that physical contact between humans would become a major obstacle to running a business. Yet, this is the reality in 2020. The dangers of COVID-19 changed the way people live, work, and do business. Perhaps not just for the time being, but for the long run. The home office switch was … Continued
Blog
Data Breaches Are Scarier Than Halloween: Why You Need Secure Forms
The spookiest time of year is upon us. Skeletons and spider webs adorn neighborhood porches, Halloween themed music blares across department store loudspeakers, and you have seen Mike Meyers’ white face mask flash across your TV screen more times than you can count. The creepy atmosphere can make even the bravest soul consider looking over … Continued
Real Estate
Forget the Filing Cabinets: Go to the Cloud with Your Real Estate Practice
Understanding the Shift from Physical to Digital Real estate practices have evolved immensely over the last decade. The shift to digital tools, especially real estate cloud solutions, has changed how agents operate. Many businesses still rely on traditional filing cabinets, but this approach is losing effectiveness. Today, clients expect quick responses and seamless interactions. Real … Continued