Higher Education

In education services, seamless communication is important. Online platforms and universities need to stay connected with students, faculty, and stakeholders. As they grow, inquiries from prospective students increase quickly. Education call center services provide an efficient solution. Outsourcing these services helps schools focus on teaching. It ensures all inquiries are handled fast and professionally. Using … Continued

Institutions must handle every call, email, and inquiry promptly. This is where virtual receptionists and a call answering service for universities help. They manage communications efficiently, ensuring no opportunity is missed and every stakeholder is satisfied. Virtual receptionists do more than answer calls. They enhance operational efficiency for educational institutions. From managing appointments to handling … Continued

“I wish to be useful even after my death…in forming and advancing other young people who may be serviceable to their country.” – Benjamin Franklin  This is quite an admirable quote from one of our most famous founding fathers. Little did Benjamin Franklin know that two hundred years after his death, these words would not … Continued

What is one customer service trend happening within higher education? How does this trend translate into a usable customer service tactic?  To help customer service professionals in higher education, we asked business leaders this question for their best advice. From hosting interactive tours to treating students as clients, there are several strategies that may help … Continued

In remote learning, student engagement is vital for success. Without physical interaction, virtual platforms must create a sense of connection. Using innovative strategies and effective communication, educators can keep students engaged and motivated. This article explores five ways to stay connected with students remotely, covering the importance of engagement, technology use, challenges, and evaluating these … Continued

Students are the heart of higher education. They pump energy, purpose and the almighty dollar into the veins of post-secondary institutions.  Without students, colleges and universities would lose their beat. Unfortunately, since the pandemic, enrollments have seen a sharp decline. According to a study by the National Student Clearinghouse Research Center, post-secondary enrollments declined 2.5% … Continued

In the mid-1960s a man walked into the Massachusetts Institute of Technology’s admissions office.   “I’m here to study electronic surveillance technology,” he said.  The statement caused some confusion since MIT had no record of the young man ever applying to the school. The fact that he also didn’t have a matriculation certificate complicated the matter.  … Continued

Just about every school-aged kid I know LOVES a snow day. Heck, I loved them so much when I was a kid I would perform every snow day ritual known to man at the slightest chance of snow. That meant spoons under pillows, pajamas inside out, and when I really wanted a snow day I … Continued

“When any scholar is able to read Tully or such like classical Latin Author Tempore and make and speaker true Latin in verse and prosesuo Marte, and decline perfectlt the paradigms of nounes and verbes in ye Greeke tongue, then may hee bee admitted into ye College.” This excerpt from Harvard’s first code of laws … Continued

Today, social media plays a vital role in connecting with millennials. Their strong presence on these platforms makes them essential for businesses. To reach this audience, it’s crucial to understand social media’s role in millennial culture and recognize key trends and strategies for successful engagement. Understanding the Millennial Audience Millennials, born between 1981 and 1996, … Continued