05 May
Higher Education
BFIT Improves Student Experience (With a Little Help From HelpSquad)
“I wish to be useful even after my death…in forming and advancing other young people who may be serviceable to their country.” – Benjamin Franklin This is quite an admirable quote from one of our most famous founding fathers. Little did Benjamin Franklin know that two hundred years after his death, these words would not … Continued
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13 Dec
Higher Education
7 Higher Education Customer Service Trends & Tactics
What is one customer service trend happening within higher education? How does this trend translate into a usable customer service tactic? To help customer service professionals in higher education, we asked business leaders this question for their best advice. From hosting interactive tours to treating students as clients, there are several strategies that may help … Continued
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10 Sep
Higher Education
Student Engagement: 5 Ways to Stay Connected with Students Remotely
Today I dug out my high school yearbook. Here is what my 12th grade advanced Physics teacher wrote in it. “You have a great mind. I was always pleasantly surprised when I graded your tests. You always did so well, while sleeping so much.” Ahem… Well, to defend my napping habit I could use the … Continued
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27 Apr
Higher Education
4 Ways to Provide Prospective Students with a Quality Customer Experience Online
Students are the heart of higher education. They pump energy, purpose and the almighty dollar into the veins of post-secondary institutions. Without students, colleges and universities would lose their beat. Unfortunately, since the pandemic, enrollments have seen a sharp decline. According to a study by the National Student Clearinghouse Research Center, post-secondary enrollments declined 2.5% … Continued
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05 Jun
Higher Education
Want to Attract Qualified Students to Your College? Use Honey.
In the mid-1960s a man walked into the Massachusetts Institute of Technology’s admissions office. “I’m here to study electronic surveillance technology,” he said. The statement caused some confusion since MIT had no record of the young man ever applying to the school. The fact that he also didn’t have a matriculation certificate complicated the matter. … Continued
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06 Apr
Higher Education
Distance Learning: What Can We Learn from COVID-19
Just about every school-aged kid I know LOVES a snow day. Heck, I loved them so much when I was a kid I would perform every snow day ritual known to man at the slightest chance of snow. That meant spoons under pillows, pajamas inside out, and when I really wanted a snow day I … Continued
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01 Apr
Higher Education
College Admissions 2020: The Challenges of COVID-19 Pandemic
Like many of her friends and classmates in their senior year of high school, Lily Ogletree was excited for 2020. Set to graduate from Central Bucks East High School in June, she spent the winter looking at college options. She applied to various schools, and visited campuses in different parts of the country. She didn’t … Continued
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