Critical Thinking
25 May
Blog
10 Ways To Develop Better Critical Thinking Habits
What is one way you are developing better critical thinking habits? To help you develop better critical thinking habits, we asked business leaders and coaches this question for their best insights. From having brainstorming sessions to learning to ask the right questions, there are several ways to develop habits that may improve your critical thinking … Continued
28 Dec
Blog
How to Deal With Conflict of Interest at Work: A Guide for Business Owners
Conflicts of interest are not only an issue for large organizations, they can occur in a business of any size and at any level However, if these conflicts are managed properly, their effects can be largely mitigated. Dealing with conflicts of interest starts with the awareness and preparation. By putting the appropriate policies in place … Continued
09 Dec
Blog
The Mechanics of GRATITUDE
Forward: by HelpSquad It’s been a long, crazy, unpredictable year, but we all made it through! As the year comes to a close, that’s got us thinking a lot about the things we’re grateful for. We thought our customers and our blog readers might be feeling the same way. So, without further ado, from Colin … Continued
30 Nov
Critical Thinking
How Customer Support Conversations Can Help You Improve SEO
Your customer support team is always on the front line to resolve customer queries, hear complaints and take feedback. Their interactions with your customers offer lots of insights related to your business. If you apply them to your marketing strategies, you can get even better results. But, did you ever think that these conversations can … Continued
10 Jan
Blog
The Power of Words: 4 Best Tactics to Guide Customer Service Word Choices
Customer Service Word Choices: What to say to your customers (and why, and how). We have all heard the saying, “It’s not what you say, but how you say it that matters.” Of course, it’s no surprise that the tone of voice matters. However, research by conversation analysts suggests that it’s not just how you … Continued