These days, confidentiality of your personal healthcare data is as important as anything else. That is the reason that health care providers also depend on HIPAA compliant services to ensure that all the details of your medical information are kept secure and private. Understanding HIPAA Compliance Before we dive into the ways answering services help healthcare, … Continued

Data analytics is all the rage in business these days. But what does it really mean? And why should you care for your business? In this article, we’ll cover the basics of data analytics, why it’s crucial for BPOs, the various types out there, and how to make it work for you. Plus, we’ll talk … Continued

What is one way you are developing better critical thinking habits? To help you develop better critical thinking habits, we asked business leaders and coaches this question for their best insights. From having brainstorming sessions to learning to ask the right questions, there are several ways to develop habits that may improve your critical thinking … Continued

Conflicts of interest are not only an issue for large organizations, they can occur in a business of any size and at any level However, if these conflicts are managed properly, their effects can be largely mitigated.  Dealing with conflicts of interest starts with the awareness and preparation. By putting the appropriate policies in place … Continued

Forward: by HelpSquad It’s been a long, crazy, unpredictable year, but we all made it through! As the year comes to a close, that’s got us thinking a lot about the things we’re grateful for.  We thought our customers and our blog readers might be feeling the same way. So, without further ado, from Colin … Continued

Your customer support team is always on the front line to resolve customer queries, hear complaints and take feedback.  Their interactions with your customers offer lots of insights related to your business. If you apply them to your marketing strategies, you can get even better results.  But, did you ever think that these conversations can … Continued

Customer Service Word Choices: What to say to your customers (and why, and how). We have all heard the saying, “It’s not what you say, but how you say it that matters.” Of course, it’s no surprise that the tone of voice matters.  However, research by conversation analysts suggests that it’s not just how you … Continued