What is one way you are developing better critical thinking habits? To help you develop better critical thinking habits, we asked business leaders and coaches this question for their best insights. From having brainstorming sessions to learning to ask the right questions, there are several ways to develop habits that may improve your critical thinking … Continued

What is your favorite productivity hack to get more done in a work day?   To help you get more work done in a day, we asked managers and CEOs this question for their best recommendations. From doing less in the morning to breaking the day into small blocks, there are several practical ways to boost … Continued

Without any doubt, customer support agent performance is one of the most important factors in a company’s growth. About 86% of customers say they will stop buying due to poor customer experience, which costs companies more than $62 billion annually. This is why being a knowledgeable and emotionally intelligent customer service professional is so important. … Continued

Employee engagement refers to how committed an employee is in a company physically and emotionally. According to Indeed, employee engagement is important in today’s companies because: It improves productivity. It helps companies satisfy customers. It increases employee retention. It enhances company culture, and so on… So, to fully embrace employee engagement, all companies must avoid … Continued

Conflicts of interest are not only an issue for large organizations, they can occur in a business of any size and at any level However, if these conflicts are managed properly, their effects can be largely mitigated.  Dealing with conflicts of interest starts with the awareness and preparation. By putting the appropriate policies in place … Continued

Forward: by HelpSquad It’s been a long, crazy, unpredictable year, but we all made it through! As the year comes to a close, that’s got us thinking a lot about the things we’re grateful for.  We thought our customers and our blog readers might be feeling the same way. So, without further ado, from Colin … Continued

Why does the employee experience matter just as much, if not more than the customer experience? In a recent episode of the Customer Service Secrets Podcast, I joined Gabe Larsen and Vikas Bhambri from Kustomer to discuss why this is true and other incredibly insightful employee experience best practices. You can hear the full episode below to learn more. … Continued

Attracting and engaging new customers is a challenge for many organizations. But employee advocacy is one of the most powerful and sustainable methods to reach new potential customers  that may be impressed with your products and services.  With employee advocacy gaining momentum, you want to make sure that your business is utilizing its full potential. … Continued

Customer Service Word Choices: What to say to your customers (and why, and how). We have all heard the saying, “It’s not what you say, but how you say it that matters.” Of course, it’s no surprise that the tone of voice matters.  However, research by conversation analysts suggests that it’s not just how you … Continued