Why does the employee experience matter just as much, if not more than the customer experience? In a recent episode of the Customer Service Secrets Podcast, I joined Gabe Larsen and Vikas Bhambri from Kustomer to discuss why this is true and other incredibly insightful employee experience best practices. You can hear the full episode below to learn more. … Continued

Attracting and engaging new customers is a challenge for many organizations. But employee advocacy is one of the most powerful and sustainable methods to reach new potential customers  that may be impressed with your products and services.  With employee advocacy gaining momentum, you want to make sure that your business is utilizing its full potential. … Continued

 At HelpSquad we have a passion for 3 things. Taking care of our customers Taking care of business Celebrating This week all three of our passions are realized as we add Kanesha Patrick-Robinson to our growing team. Kanesha joins HelpSquad as the new Business Development Executive, and we know she’s destined to become a huge … Continued