Management & Leadership
Business Process Outsourcing
Sales & Lead Conversion
In sales, converting leads into customers is key to success. Any business aiming to boost sales must know how to effectively turn leads into buyers. Here’s a simple breakdown of what lead conversion means. Understanding the Basics of Lead Conversion Defining Lead Conversion Lead conversion is a process where an initial prospect turns into a … Continued
Business Process Outsourcing
Expert Guide: Setting Up VDI for BPO Operations
The COVID-19 pandemic has led to the popularity of work from home all over the world and has increased the importance of virtual desktop infrastructure. Remote management of PCs, enforcement of cybersecurity policies and compliance have become difficult for companies, particularly, with workers using their own devices. A perfect example is yours truly HelpSquad BPO company that … Continued
Answering Service
Best Practices For Live Chat Agents
Live chat agent job became more and more important in the last decade. What would make a good live chat agents vs not so. Let's explore what the best practices live chat agents should follow.
Blog
10 Ways To Develop Better Critical Thinking Habits
What is one way you are developing better critical thinking habits? To help you develop better critical thinking habits, we asked business leaders and coaches this question for their best insights. From having brainstorming sessions to learning to ask the right questions, there are several ways to develop habits that may improve your critical thinking … Continued
Blog
Don’t Believe These 5 Myths On Employee Engagement
Employee engagement refers to how committed an employee is in a company physically and emotionally. According to Indeed, employee engagement is important in today’s companies because: It improves productivity. It helps companies satisfy customers. It increases employee retention. It enhances company culture, and so on… So, to fully embrace employee engagement, all companies must avoid … Continued
Blog
How to Deal With Conflict of Interest at Work: A Guide for Business Owners
Conflicts of interest are not only an issue for large organizations, they can occur in a business of any size and at any level However, if these conflicts are managed properly, their effects can be largely mitigated. Dealing with conflicts of interest starts with the awareness and preparation. By putting the appropriate policies in place … Continued
Blog
9 Lead Generation Strategies for Small Businesses
What is one lead generation strategy that works for small businesses? To help you generate more leads for your small business, we asked business leaders and marketing professionals for their insights. From SEO to trying paid social media ads, here are several lead-generating strategies for your small business. Here are nine lead generation strategies that … Continued
Customer Service
17 Ways Small Brand Can Provide Big Brand Experience
“Dream big.” This piece of advice seems to pop up throughout our lives time and again. And as small business people, we do. We dream big. We reach for the stars. And we do what we love. We build business ventures, we find our audiences, and we try to serve our customers the best we … Continued
Management & Leadership
3 Ways To Engage Remote Workers In Your Company Culture
The pandemic of 2020 swept the world fast. And so the remote working model has entered employers’ lives rather suddenly. And the necessity to move quickly gave staff less time to comfortably think out the fine prints. Zoom calls, virtual team building events, BPM software and other collaboration tools are just some of the efforts … Continued
Blog
Why You Must Drive the Customer Experience with the Employee Experience
Why does the employee experience matter just as much, if not more than the customer experience? In a recent episode of the Customer Service Secrets Podcast, I joined Gabe Larsen and Vikas Bhambri from Kustomer to discuss why this is true and other incredibly insightful employee experience best practices. You can hear the full episode below to learn more. … Continued