Concert tickets are expensive, and the price of music festival passes can be downright offensive. Not to mention, all the planning and spending that comes along with attending a multi-day event – transportation, accommodations, and time off from work. It’s a hassle and a big investment. But, in the end, millions of people just like … Continued

Who wouldn’t love to get away right now? Hell…at this point, who wouldn’t love to simply get out of the house? Sadly, it appears many Americans will be forced to remain housebound for the foreseeable future. As of Tuesday, May 5th, 65% of America’s population, roughly 214 million people, remained under some form of lockdown. … Continued

“Here we go, again!” Lily sat at her dining room table with her laptop still open. Following a few weeks of complete uncertainty, it was nice to at least hear something from Jack.  The famous Hotel of the Future which Lily has been managing for a few years now, temporarily closed its doors. Similar to … Continued

It is in crisis that we get to know ourselves more than ever. The COVID-19 pandemic has made the world rethink its habits, and quickly. People are now forced to stay inside, avoid, public places and change their routines.The coronavirus outbreak altered the way people work, play, and, importantly, the way they eat. As it … Continued

Whether your guests are traveling for business or pleasure, you want their accommodations to be the least of their worries. But when your website is written in a language your guests aren’t comfortable with, that can pose a problem. In fact, one study found that 56 percent of consumers thought the ability to obtain information … Continued

Picture this: You’re interacting with a guest, helping her with her unique needs, when she asks you a question you just don’t know the answer to. You know where to find the person who knows the answer–he’s downstairs in the lobby–but you don’t want to make the guest wait, and you want her to have … Continued

For years texting and social messaging have been becoming the main form of communication for Americans—as early as 2017, Americans sent 781 billion texts monthly. By 2018, they were sending over 6 billion texts daily. (Text Request). But consumers aren’t just texting one another; they’re texting businesses. SMS is growing in popularity in all industries, … Continued

Give Your Customers a Voice—and Empower Your Team—with Guest Satisfaction Scorecards In hospitality, knowing how your guests feel about you is important, and guest satisfaction is always worth improving upon. A Cornell study found that “a 1-point increase in a hotel’s 100-point Global Review Index™ (GRI) leads up to . . . a 1.42% increase … Continued