Medical healthcare call centers are key in healthcare in this fast-paced industry. They link patients with doctors, making sure messages are fast and clear. Knowing how they work, what they do, and their effect on patient care shows their big value to both patients and medical teams. Understanding Medical Healthcare Call Centers Medical healthcare call centers … Continued

High demand and limited staff.  Small businesses have faced this dilemma across the nation. Dental practices are no exception.  During these fluid and challenging times, many practices have had to struggle to provide their patients with the same customer experience they received prior to the pandemic.  In business for more than 30 years, Maria Rhode, … Continued

A toothache is no joke.  The dullness of the pain and the fact that it’s constant, can make it comparable to childbirth and kidney stones. It is, then, understandable that state governments deemed dentists as essential during the COVID-19 lock down. Even though they are allowed to stay open under certain circumstances, dental practices must … Continued

Most people loathe going to the doctor’s office. It takes time out of your busy schedule, waits can be annoyingly long, and there’s always the prospect of receiving disappointing or even frightening medical news. There are no two ways about it—a visit to your physician is typically a drag. As such, you don’t often find … Continued

Picture this: you’re in the market for braces, trying to find the best orthodontist to suit your needs. You have a few options here. First, you could spend hours scouring the web for answers. Second, you could start calling offices, dealing with receptionist after receptionist. Third, you could just chat with an orthodontist online, instantly. … Continued

Getting people to visit your website is one thing, but getting them into your practice is another. There’s typically a major disconnect between a practice’s website and its physical location. Good news – there doesn’t have to be. Employing live chat on your website means more conversions for orthodontists. Live chat has long been perceived … Continued

Do you remember your first visit to the orthodontist? You were probably nervous, a bit anxious, and full of questions. Sure, you could ask the doctor when his hands weren’t in your mouth – but what about when you weren’t at the office? Back in the day, it meant a nerve-wracking phone call, but today, … Continued

The initial interaction between a patient and an orthodontist sets a critical foundation for the entire treatment journey. Understanding the pivotal role of initial patient contact. Orthodontists are adopting innovative strategies to ensure that this first impression is not only positive but also encouraging enough to influence patients’ decision to proceed with treatment. From creating … Continued

Customer service can make or break an orthodontics practice. The experience that your patients have in your office ultimately determines whether or not they’ll want to come back. First things first, you want your patients to feel welcome in your practice. Make sure you work hand in hand with your staff to create a friendly, … Continued