It’s been about two whole days since I was assigned to write this blog, and just now, at noon on day three, I’ve forced myself to sit down and write.  My to-do list, which is sitting next to me, is seemingly long, but this task is highlighted because it takes priority. My list isn’t just … Continued

In Temkin’s 2018 customer experience report, auto dealerships were ranked thirteenth among twenty industries, earning an “Okay” rating on average. Why was that?   Temkin generated the ratings by asking 10,000 US consumers how they would rate their recent interactions with 318 companies, specifically according to three dimensions: success, effort, and emotion. So the auto … Continued

When you’re in the business of selling cars, reputation is king. And in the online world, building that reputation, or recovering from a one that’s less than stellar, can be the difference in your success.   There are several factors that contribute to your online reputation, and live chat technology for car dealers can be … Continued