It’s been about two whole days since I was assigned to write this blog, and just now, at noon on day three, I’ve forced myself to sit down and write.  My to-do list, which is sitting next to me, is seemingly long, but this task is highlighted because it takes priority. My list isn’t just … Continued

In Temkin’s 2018 customer experience report, auto dealerships were ranked thirteenth among twenty industries, earning an “Okay” rating on average. Why was that? Temkin generated the ratings by asking 10,000 US consumers how they would rate their recent interactions with 318 companies, specifically according to three dimensions: success, effort, and emotion. So the auto dealership … Continued

When you’re in the business of selling cars, reputation is king. And in the online world, building that reputation, or recovering from a one that’s less than stellar, can be the difference in your success.   There are several factors that contribute to your online reputation, and live chat technology for car dealers can be … Continued

Frustrated by the traditional car-buying process? A live chat car dealer can change your experience, providing instant support and personalized service from home. With live chat, you can navigate buying a car, from finding the perfect model to understanding financing options, all while building trust with your dealership. See how live chat can revolutionize your … Continued

As someone in the car sales business, you have probably heard these fears and complaints customers have about buying a car: “I’m afraid I’ll get ripped off.” “Feel like salesmen always take advantage of my ignorance about cars.” “Am not good at negotiating.” “I don’t like car shopping because it seems like salesmen try to … Continued

Dealerships seek to improve efficiency and customer service. A popular strategy is call center outsourcing. By outsourcing these operations, dealerships can focus on core skills and gain many benefits. Understanding the Concept of Call Center Outsourcing Call center outsourcing means delegating customer support to external providers. These call centers have the right infrastructure, technology, and … Continued

In today’s market, a dealership’s success depends on effective marketing. The right tactics attract more customers and boost sales. This article explores ten proven strategies to enhance marketing and achieve business goals. Understanding the Importance of Dealership Marketing Marketing is vital for any dealership’s success. It creates product and service awareness, builds brand presence, and … Continued

Lead generation is vital for automotive sales success. Effective lead generation boosts sales and grows the customer base. This article explores why lead generation matters in the automotive industry and offers strategies to optimize your efforts. Understanding the Importance of Lead Generation in Automotive Sales Lead generation means finding and converting potential customers into actual … Continued

The latest tactic that automobile dealerships are using to enhance sales and pull repeat clients is an up close and personal process of communicating via the dealerships site called chat. It may look like something from a science fiction film, but live chat is a fact and its making inroads to the automotive sales industry. … Continued