Call Center Outsourcing

We’re excited to announce that HelpSquad has been recognized as a 2025 Spring Clutch Global Award winner for our excellence in Customer Support Outsourcing services. This places us among the top 15 customer service providers worldwide on Clutch, the leading global marketplace for B2B service providers. What the Clutch Global Awards Mean Clutch evaluates tens … Continued

Healthcare call center companies are professional services that manage the communication between patients and their healthcare providers. These teams handle essential tasks such as booking appointments, answering health inquiries, and verifying insurance coverage. For example, an agent can coordinate a telehealth visit for a patient who cannot leave their home. This continuous support helps clinics … Continued

The healthcare BPO market is the growing network of outsourcing partners that handle back-office work for medical practices, such as billing, coding, claims, scheduling, and patient calls. It matters because clinics face more paperwork, tighter compliance, and staffing gaps. For example, a small practice can outsource insurance verification and reminders to reduce admin load and … Continued

Healthcare IT outsourcing means partnering with an external team to manage EHR support, helpdesk tickets, cybersecurity, cloud systems, and HIPAA compliance. The upside is lower costs, faster issue resolution, stronger security tools, and less downtime for clinicians and staff. The risk is vendor dependence, integration hiccups, and data-privacy exposure if controls are weak. With a … Continued

The Changing Landscape of Healthcare Healthcare BPO services help a medical practice avoid falling behind by outsourcing routine, non-clinical work to a specialized team so your staff can focus on patients. Common tasks include billing, coding, appointment scheduling, insurance verification, and patient outreach, often with HIPAA-compliant systems and automation. For example, a BPO team can … Continued

The Future of Healthcare: Exploring the Benefits of Virtual Primary Care

Introduction Outsourcing patient care phone calls means having a HIPAA-compliant call center handle routine patient calls so your clinic staff can focus on in-person care. It reduces workload by taking over appointment scheduling, prescription refill requests, insurance questions, and post-visit follow-ups. It also improves the patient experience with faster pickup times, clearer communication, and fewer … Continued

Customer service etiquette in healthcare means treating patients with empathy, clear communication, and prompt help at every touchpoint, from scheduling to follow-ups. It matters because patients who feel respected and listened to are more satisfied, more likely to keep appointments, and more likely to follow care instructions. For example, explaining wait times in simple terms … Continued

If you’ve ever looked at your health insurance bill and thought, “Why is this so high?” you’re not alone. That’s why cost-sharing reduction or CSR in insurance is important to understand. CSR helps lower-income individuals cut down on out-of-pocket costs. Things like deductibles, copays, and coinsurance. It’s a real lifeline for people who qualify. The … Continued

You have heard the term of BPO call centers many times before. Perhaps, you may be wondering how they operate or why they are becoming so popular among many businesses that are outsourcing their services to manage customer care and any other activities. We shall talk and make it simple what BPO call centers are … Continued