Call Center Outsourcing

Maybe you think: “I need to hire more staff before outsourcing anything.” Or maybe you’ve told yourself: “We can’t trust someone outside the clinic with patient information.” Both are common thoughts. And both can hold a healthcare organization back. The truth is, healthcare BPO support services exist to make your work easier, safer, and more … Continued

When you think about healthcare outsourcing, you usually think about efficiency. Answering patient calls faster. Handling billing without the backlog. Having a virtual assistant take care of scheduling. All of these make life easier for providers. But there’s a side of outsourcing that doesn’t get enough attention: healthcare cybersecurity. And if you’ve been following the … Continued

AI in mental health isn’t some far-off concept anymore. It’s already showing up in everyday practice. Clinics are trying out chatbots to handle intake, assistants to remind patients of appointments, and software that promises to write notes so therapists don’t have to. On the surface, this looks like a big win. Less admin, more time … Continued

Running a home care agency isn’t simple. If you’re in the business, you’ve probably felt the pressure: staff shortages, rising costs, and families who expect answers right away. It can feel overwhelming. That’s where home care solutions come in. Handing off the right tasks while keeping others close to home can ease the load, give … Continued

If you’ve ever run a clinical trial, you know the story: a great protocol on paper, lots of excitement. Then you hit a wall. Recruitment slows, participants drift away, and a once‑promising study gets bogged down. The truth is, science isn’t the only thing that makes or breaks a trial. It’s the people. And that’s … Continued

GLP‑1 medications have become the talk of the town. Originally made for diabetes, they’re now being used for weight loss and changing how people approach their health. That convenience has made telehealth GLP‑1 programs explode in popularity. Instead of going to a clinic, patients can sign up through an app, talk to a provider online, … Continued

A medical call center isn’t just a phone line. It’s the connection that keeps patients and providers on the same page. I want you to think about the last time you called your doctor’s office. Did you sit on hold? Did you have to repeat yourself to different people? It’s not a great feeling, right? … Continued

Most people go into healthcare to help patients, not to chase payments.But here’s the reality—if your finances aren’t healthy, your practice won’t be either. That’s where healthcare revenue cycle management (RCM) comes in.It’s basically the system that makes sure the care you give actually turns into payment. Done right, RCM is smooth, predictable, and quietly … Continued

What Is a Hybrid Healthcare System? I remember the first time I heard the term “hybrid healthcare.” My first thought was, “Oh, another fancy healthcare phrase.” But then I realized it’s actually the most practical way forward. At its core, a hybrid healthcare system blends virtual care (telehealth) with in-person visits. It’s not an either/or … Continued

We’re excited to announce that HelpSquad has been recognized as a 2025 Spring Clutch Global Award winner for our excellence in Customer Support Outsourcing services. This places us among the top 15 customer service providers worldwide on Clutch, the leading global marketplace for B2B service providers. What the Clutch Global Awards Mean Clutch evaluates tens … Continued