Call Center Outsourcing

We’re excited to announce that HelpSquad has been recognized as a 2025 Spring Clutch Global Award winner for our excellence in Customer Support Outsourcing services. This places us among the top 15 customer service providers worldwide on Clutch, the leading global marketplace for B2B service providers. What the Clutch Global Awards Mean Clutch evaluates tens … Continued

Healthcare is changing fast, and patient engagement now plays a key role. To improve care, call centers help connect patients and providers. This article lists top healthcare call center companies that boost patient engagement with smart tools and great service. The Role of Call Centers in Healthcare Healthcare call center companies connect patients with providers. … Continued

Running a healthcare practice isn’t getting any easier. There’s more to manage—tech tools, compliance rules, patient needs—and not enough hours in the day. That’s why a lot of smaller practices are starting to notice something that’s been quietly gaining momentum: the healthcare BPO market. It’s growing fast, and for good reason. Outsourcing some of the … Continued

Let’s be honest—running IT in a healthcare setting is like playing whack-a-mole with regulations, system updates, and patient demands. Between maintaining EHRs, fending off cyber threats, and staying HIPAA-compliant, most practices are stretched way too thin. That’s why Healthcare IT outsourcing has quietly become one of the smartest moves a medical provider can make. But … Continued

The Changing Landscape of Healthcare Between new tech popping up every other day, tighter regulations, and patients expecting everything to be instant and perfect—it’s a lot. And for a lot of medical practices, it’s becoming too much. What used to be a profession centered on patient care is now buried under layers of administrative drama. … Continued

The Future of Healthcare: Exploring the Benefits of Virtual Primary Care

Introduction Healthcare workers are stretched thin. Long shifts, endless paperwork, and nonstop patient demands leave little room for handling patient care services phone calls. Yet, these calls are essential. Patients need appointment confirmations, prescription refills, and insurance details. The problem? Handling these calls in-house means overburdened staff and longer wait times for patients. That’s where … Continued

Great customer service is key to patient satisfaction in healthcare. This article covers its importance, key principles, and strategies to improve patient experiences through different customer service etiquette tips. Understanding the Importance of Customer Service in Healthcare Healthcare is always changing, and so are patient needs. People want great care and friendly service. They know … Continued

Cost-sharing reduction or CSR in insurance is a crucial benefit that helps lower-income individuals manage out-of-pocket healthcare expenses. Despite its importance, many policyholders remain unaware of how CSR works or whether they qualify. This lack of understanding leads to missed savings and financial strain. In this article, we will explore how CSR influences customer support … Continued

BPO call centers—you’ve probably heard the term many times before. Maybe you’re curious about how they work or why so many businesses are turning to them to handle customer service and other tasks. Let’s discuss and simplify what BPO call centers are all about, why they matter, and how they work. What is a BPO … Continued