Blog
Blog index

Blog
3 Big Mistakes Businesses Make When it Comes to Employee Advocacy
Attracting and engaging new customers is a challenge for many organizations. But employee advocacy is one of the most powerful and sustainable methods to reach new potential customers that may be impressed with your products and services. With employee advocacy gaining momentum, you want to make sure that your business is utilizing its full potential. … Continued

Customer Service
5 Ways to Stay Connected With Your Customers From Afar
I watch my Keurig pumps the last few drops of coffee into my cup. It’s always those last few drips that seem to take the longest. Tired and impatient, I just want to move on with my morning. This stage of the brewing process serves as a great analogy for where we stand with the … Continued

Blog
How to Build Customer Loyalty for Your Small Business
Building customer loyalty is essential for your small business to grow. Start by truly understanding your customers. This knowledge allows you to craft a strong brand and deliver excellent service. Consider starting a loyalty program to strengthen customer bonds. See how this can boost loyalty in your business. Understanding the Importance of Customer Loyalty Returning … Continued

Blog
5 Ways to Optimize Your Customer Experience
One of the main reasons consumers choose one brand over another is trust. Trust helps consumers move through the sales funnel, from initial awareness and sales to advocacy and support. When businesses fail to instill trust, it’s because they don’t understand what their customers’ needs are. This usually leads to poor customer experiences and lack … Continued

Blog
4 Ways to Provide Prospective Students with a Quality Experience Online
Students are the heart of higher education. They pump energy, purpose and the almighty dollar into the veins of post-secondary institutions. Without students, colleges and universities would lose their beat. Unfortunately, since the pandemic, enrollments have seen a sharp decline. According to a study by the National Student Clearinghouse Research Center, post-secondary enrollments declined 2.5% … Continued

E-Commerce
Sales FAQ: Convert FAQs to Sales with Key Strategies
Today’s FAQ section does more than answer sales questions—it boosts sales and customer engagement. This article explores eight ways to enhance your sales FAQ section to increase conversions. Learn how strategic frequently asked questions content can turn visitors into loyal customers and positively impact your bottom line. Understanding the Power of FAQs What is a … Continued

Blog
How to Know if Your Remote Team is Overworked and Unfocused (And How to Help Them)
Whether your team has gone remote due to the pandemic or you’ve always been working with remote employees, everything going on in the world has made burnout all the more probable. Add to that the fact that remote work can inherently cause work-life disbalance, long hours, and short to no breaks. It can be a … Continued

Blog
M4D Powers Through the Pandemic, Proves Customer Focus is the Key to Success
The story of how one marketing agency continued to thrive in a shifting industry landscape by maintaining a customer focus. In the last year, we’ve all been put through the wringer. A pandemic. Political unrest, job losses, and struggling businesses. But, in times like these, it’s important to remember that, “Tough times never last, but … Continued

Virtual Assistants
10 Tips for Recruiting and Hiring Remote Workers
Remote work is now a huge part of how we work, offering companies better productivity and access to more talent. But hiring remote workers can be tough. In this article, we’ll share ten easy tips to help you find and welcome the best remote workers to your team. Understanding the Importance of Remote Work The … Continued

HelpSquad
How We Rebranded a B2B Business in 90 Days
There comes a time when everything needs an update. Whether it’s a hairstyle, a home that needs a facelift, or a brand that wants to remain fresh and recognizable. Towards the end of 2020, we found ourselves in the latter situation. So, our team set out on a journey to reinvent our look. We learned … Continued