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8 Tips For Running A Customer Experience Survey
Customer satisfaction remains a critical aspect of any business looking for ways to differentiate itself and retain customers. According to studies, the average American consumer tells 16 other customers about a bad customer experience. It’s no secret that unresolved negative customer experiences can be damaging for brands. According to extensive research, you need an … Continued
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How Being Passionately Customer-Centric Leads To Greatness: Mason Bottle's Customer Success Story
Nothing is stronger and more true than a parent’s love for a child. As a parent, you strive to make sure your children receive the best medical care, deliberate over which schools they should go to and which foods they should eat. Wanting the best for your child becomes a passion. Now, imagine taking that … Continued
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9 Lead Generation Strategies for Small Businesses
What is one lead generation strategy that works for small businesses? To help you generate more leads for your small business, we asked business leaders and marketing professionals for their insights. From SEO to trying paid social media ads, here are several lead-generating strategies for your small business. Here are nine lead generation strategies that … Continued
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Why You Must Drive the Customer Experience with the Employee Experience
Why does the employee experience matter just as much, if not more than the customer experience? In a recent episode of the Customer Service Secrets Podcast, I joined Gabe Larsen and Vikas Bhambri from Kustomer to discuss why this is true and other incredibly insightful employee experience best practices. You can hear the full episode below to learn more. … Continued
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How Social Media And E-Commerce Are Driving Powerful New Consumer Experiences [Statistics]
Social media and e-commerce go hand in hand. Each is dependent on the other because social media plays a pivotal role in determining the success or failure of any e-commerce business. Both also have a major impact on the quality of the online user experience with your brand. For instance, 88% of online shoppers say … Continued
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5 Technologies That Will Be Driving Customer Experience In 2021
The customer experience (CX) refers to the impression consumers have of your brand as a whole throughout the entire buyer’s journey. A positive customer experience is vital to the success of your business. And, every business should strive to exceed its customers’ expectations in order to retain them as long-term loyalists. However, in today’s highly … Continued
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25 Customer Experience Blogs to Add to Your Weekly Reading List
Since pen was first put to paper, people have long turned to reading the works of great minds. Some turn the pages to gain wisdom and advice. Others read to learn about a new trade, skill, or school of thought. No matter the reason, one thing remains true for us all. We read to become … Continued
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3 Big Mistakes Businesses Make When it Comes to Employee Advocacy
Attracting and engaging new customers is a challenge for many organizations. But employee advocacy is one of the most powerful and sustainable methods to reach new potential customers that may be impressed with your products and services. With employee advocacy gaining momentum, you want to make sure that your business is utilizing its full potential. … Continued
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5 Ways to Stay Connected With Your Customers From Afar
I watch my Keurig pumps the last few drops of coffee into my cup. It’s always those last few drips that seem to take the longest. Tired and impatient, I just want to move on with my morning. This stage of the brewing process serves as a great analogy for where we stand with the … Continued
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How to Build Customer Loyalty for Your Small Business
Building customer loyalty is essential for your small business to grow. Start by truly understanding your customers. This knowledge allows you to craft a strong brand and deliver excellent service. Consider starting a loyalty program to strengthen customer bonds. See how this can boost loyalty in your business. Understanding the Importance of Customer Loyalty Returning … Continued