14 Sep Customer Service
What We Learned from Zappos About Remarkable Customer Support
14 Sep 2015 By: Mary Dellosa
Published 30 June 2020 (Updated 11 September 2021)Zappos leads in customer support. Their approach focuses on more than sales. It’s about delighting customers. Many businesses now copy their methods. Let’s uncover Zappos’ key lessons. Understanding Zappos’ Customer Support Philosophy Zappos sees customer support as more than transactions. Their goal is to deeply serve and satisfy. … Continued