Call center

Call Abandonment Rate 01 Nov
Customer Service

A Complete Guide to Lowering Call Abandonment Rates

01 Nov 2023 By: Michael Kansky
CPNI Regulations 30 Oct
Call center

Call Center Compliance with CPNI Regulations

30 Oct 2023 By: Michael Kansky
overcoming compliance challenges in call centers 23 Oct
Customer Service

A guide to overcoming regulatory call center compliance

23 Oct 2023 By: Michael Kansky
Train-the-trainer model Call centers 20 Oct
Call center

The Ultimate Guide to the Train the Trainer Model in Call Centers

20 Oct 2023 By: Michael Kansky
BPO Outsourcing company red flags 19 Oct
Call center

Identifying Red Flags When Selecting a BPO Outsourcing Company

19 Oct 2023 By: Michael Kansky
Onshore outsourcing 19 Jul
Customer Service Outsourcing Guide

Onshore Outsourcing: The Ultimate Guide

19 Jul 2023 By: Michael Kansky
outsourcing customer service 17 Jul
Customer Service Outsourcing Guide

A Complete Guide to Outsourcing Customer Service

17 Jul 2023 By: Michael Kansky
Customer service BPO 07 Jun
Customer Service Outsourcing Guide

What is Customer Service BPO?

07 Jun 2023 By: Michael Kansky