Call center

Customer Retention 30 Jan
Customer Service

Customer Retention

30 Jan 2024 By: Michael Kansky
Startup outsourcing 10 Nov
Customer Service

Startup Outsourcing: Building a Strong Foundation for Future Success

10 Nov 2023 By: Michael Kansky
healthcare outsourcing 08 Nov
Customer Service

Healthcare Outsourcing: Key Statistics You Need to Know

08 Nov 2023 By: Michael Kansky
Reducing outsourcing cost 06 Nov
Customer Service Outsourcing Guide

The Ultimate Guide Outsourcing Costs Savings

06 Nov 2023 By: Michael Kansky
Call Abandonment Rate 01 Nov
Customer Service

A Complete Guide to Lowering Call Abandonment Rates

01 Nov 2023 By: Michael Kansky
CPNI Regulations 30 Oct
Call center

Call Center Compliance with CPNI Regulations

30 Oct 2023 By: Michael Kansky
overcoming compliance challenges in call centers 23 Oct
Customer Service

A Guide to Overcoming Regulatory Call Center Compliance

23 Oct 2023 By: Michael Kansky
Train-the-trainer model Call centers 20 Oct
Call center

Call Center Trainer Guide: Train-the-Trainer Made Simple

20 Oct 2023 By: Michael Kansky
BPO Outsourcing company red flags 19 Oct
Call center

Identifying Red Flags When Selecting a BPO Outsourcing Company

19 Oct 2023 By: Michael Kansky
Onshore outsourcing 19 Jul
Customer Service Outsourcing Guide

Onshore Outsourcing: The Ultimate Guide

19 Jul 2023 By: Michael Kansky