Critical Thinking
Blog
How to Improve Critical Thinking: 10 Effective Strategies
What is Critical Thinking? Critical thinking means carefully evaluating information before forming opinions or decisions. It involves questioning assumptions, considering different perspectives, and staying open to new ideas. Instead of accepting things at face value, it helps you dig deeper, reflect, and make thoughtful choices What is one way you are developing better critical thinking … Continued
Customer Service
Psychology of Customer Service: Enhance Interactions and Satisfaction
Exceptional customer service goes beyond techniques and tools; it requires understanding the human mind. By studying customer service psychology, we uncover what drives customer satisfaction and learn how to enhance their experience. This article explores the significance of psychology in customer service, the principles behind effective interactions, and the impact of customer behavior and expectations. … Continued
Customer Service
From Good to Great: Elevating Retail Customer Experience
In today’s retail world, making customers happy is key. Retailers need to put in extra effort to ensure customers return. This article covers why retail customer experience matters, what makes it great, and how to improve it. Why is customer experience important in the retail industry? Customer experience is key to retail success. Happy customers … Continued
Customer Service
HIPAA compliant answering service
These days, confidentiality of your personal healthcare data is as important as anything else. That is the reason that health care providers also depend on HIPAA compliant services to ensure that all the details of your medical information are kept secure and private. Understanding HIPAA Compliance Before we dive into the ways answering services help healthcare, … Continued
Business Process Outsourcing
BPO Analytics: Leveraging Data in Your Business Operations
Data analytics is all the rage in business these days. But what does it really mean? And why should you care for your business? In this article, we’ll cover the basics of BPO analytics, why it’s important, the various types out there, and how to make it work for you. Plus, we’ll talk about how … Continued
Management & Leadership
How to Deal With Conflict of Interest at Work: A Guide for Business Owners
Conflicts of interest are not only an issue for large organizations, they can occur in a business of any size and at any level However, if these conflicts are managed properly, their effects can be largely mitigated. Dealing with conflicts of interest starts with the awareness and preparation. By putting the appropriate policies in place … Continued
Blog
The Mechanics of GRATITUDE
Forward: by HelpSquad It’s been a long, crazy, unpredictable year, but we all made it through! As the year comes to a close, that’s got us thinking a lot about the things we’re grateful for. We thought our customers and our blog readers might be feeling the same way. So, without further ado, from Colin … Continued
Critical Thinking
How Customer Support Conversations Can Help You Improve SEO
Your customer support team is always on the front line to resolve customer queries, hear complaints and take feedback. Their interactions with your customers offer lots of insights related to your business. If you apply them to your marketing strategies, you can get even better results. But, did you ever think that these conversations can … Continued
Customer Service
The Power of Words: 4 Best Tactics to Guide Customer Service Choice of Words
Customer Service Choice of Words: What to say to your customers (and why, and how). We have all heard the saying, “It’s not what you say, but how you say it that matters.” Of course, it’s no surprise that the tone of voice matters. However, research by conversation analysts suggests that it’s not just how … Continued