Answering Service
Benefits of Integrating Live Chat Feature in Apps
In the modern digital world of comfort and convenience, it’s hardly a shock that an app is the thing everyone needs. Apps have changed the way we communicate with businesses ranging from ordering food to booking travel. However, there is one function that can bring these apps to the next level – live chat integration. Indeed, you have … Continued
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What Industries will be most impacted by AI Chatbots?
AI chatbots are one of the innovations that have gained popularity as a game changer in the fast moving technology landscape of today. Such smart virtual helpers may change the face of several sectors. AI chatbots change the customer interaction dynamics and improve efficiency. Now, let’s take a dive into the impact of AI chatbots in industries … Continued
Business Process Outsourcing
Leveraging Data Analytics in BPO Operations
Data analytics is all the rage in business these days. But what does it really mean? And why should you care for your business? In this article, we’ll cover the basics of data analytics, why it’s crucial for BPOs, the various types out there, and how to make it work for you. Plus, we’ll talk … Continued
Business Process Outsourcing
Expert Guide: Setting Up VDI for BPO Operations
The COVID-19 pandemic has led to the popularity of work from home all over the world and has increased the importance of virtual desktop infrastructure. Remote management of PCs, enforcement of cybersecurity policies and compliance have become difficult for companies, particularly, with workers using their own devices. A perfect example is yours truly HelpSquad BPO company that … Continued
Business Process Outsourcing
AI and Automation in BPO Operations
AI and automation are shaking things up across industries, and the BPO world’s riding that wave, too. We’re gonna take a closer look at how these tech wonders are changing the game in the BPO operations. Highlighting the benefits and the challenges they bring. So sit back, relax, and let’s dive into this tech adventure! … Continued
Customer Service
Generate leads with Virtual assistants
When you have a hard time getting leads for your business, hiring a virtual assistant may be the right decision. Moreover, they are also cost-effective and can also help you increase your productivity. This article will bring to light the place of virtual assistants in lead generation and will offer tips on how to make the most … Continued
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What Is a Customer Service Virtual Assistant?
These days, businesses want ways to improve their customer service. One solution opted by many is by hiring customer service virtual assistants. Lets first discuss what is a customer service virtual assistant, and how can it benefit your business? Consider them the techno-geek cousins of the usual customer service agents. They can talk, dial, and … Continued
Business Process Outsourcing
The Surprising Health Benefits of Remote Work
Kicking back in your home office. Rocking pajama pants that have seen better days, with your trusty coffee mug. It sounds like a slice of paradise, right? This is the day-to-day for legions of remote workforce worldwide. They’ve given the traditional office the boot. And get this – apart from dodging the soul-sucking commute, having … Continued
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Surviving The Chat Shop liquidation with HelpSquad
When it comes to fast-paced action of online customer service, even successful companies have their share of surprising challenges. For The Chat Shop, a successful chat support provider, it was in the form of liquidation. The news was unexpected to all those in the industry with the rumors spreading like wild fire. But in the midst of the … Continued
Business Process Outsourcing
Maximizing Customer Service ROI: Strategies for Success
Customer service plays a critical role in the success and growth of any business. In today’s competitive market, companies are realizing the importance of maximizing their return on investment (ROI) in customer service. But what exactly is customer service ROI? Understanding the Importance of Customer Service ROI Customer service ROI is measured by the benefits … Continued