Business Process Outsourcing

I have spent the last few years helping business owners build remote teams and I can tell you that you cannot outsource safely without a zero-trust framework. If you want to protect your practice from a data breach while outsourcing, zero-trust is the only way to ensure you aren’t just handing over the keys to … Continued

When I first started working in healthcare and BPOs, patient support services were rarely part of any growth conversation. They were seen as necessary, but not strategic. Something you had to have but not something that could actually move the needle in patient coverage solutions. Most outsourcing decisions back then were simple. Cut costs. Reduce … Continued

Holiday staffing is hard because demand goes up while availability goes down. Every December, the same thing happens. Patients call more. Appointments fill faster. Flu cases spike. Holiday travel leads to more accidents. Families finally have time to bring parents in for overdue visits. Insurance deductibles are about to reset, so people rush to book … Continued

Let’s be real, running a healthcare practice is exhausting. Between patient care, documentation, insurance headaches, and trying to maintain some semblance of work-life balance, the last thing you need is a virtual assistant service that overpromises and underdelivers. That’s why many practices carefully evaluate healthcare virtual assistant services to ensure they’re choosing a solution that … Continued

If you run a private practice, clinic or health system, you’ve probably wondered which administrative headaches you can hand off to someone else. Outsourcing has become a lifeline for busy providers, especially when operations start to feel overwhelming. But in healthcare, there is a rule you cannot ignore. You can’t give patient information to just … Continued

A lot of clinics are getting interested in Remote Patient Monitoring. And for good reason. It helps track patients with chronic conditions, catch issues early, and prevent emergencies. But there’s one thing most clinics struggle with: “We don’t have enough people to run it.” And that’s fair. Adding a whole new layer of work (onboarding … Continued

I’ve probably said this same thing out loud a dozen times this year… it’s getting harder and harder to get an appointment anywhere. Hospitals feel packed. Clinics are constantly short on nurses. And every time I call a provider, the phone just rings and rings. You can feel the healthcare staffing shortage everywhere you look. … Continued

You ever walk into a clinic and the front desk just feels… calm?Someone greets you, takes your info, and before you know it, you’re checked in without the usual chaos. That kind of smooth experience doesn’t just happen. It’s because there’s someone behind the desk who knows exactly what they’re doing a medical intake specialist. … Continued

The New Face of Healthcare Support Ever feel like patient care ends too soon? A patient leaves the hospital, gets a few instructions, and that’s it. Then days later, someone realizes they missed a check-in, skipped medication, or didn’t show up for a follow-up appointment. That’s where virtual care comes in. Virtual care is the … Continued

Most healthcare providers would say the same thing: finding good people feels harder than ever. You hire someone and train them,. Before long, they’re overwhelmed or moving on. Meanwhile, patient calls keep coming in, billing gets delayed, and your team ends up doing double duty. Which is why many are now exploring global talent acquisition … Continued