Business Process Outsourcing

Managing revenue in healthcare is like trying to plug holes in a leaky bucket—just when you think everything’s under control, a denied claim slips through and throws everything off. Denials have always been part of the process, but now they’re piling up fast. Hospitals reportedly spend around $19 billion a year just trying to reverse … Continued

We’re excited to announce that HelpSquad has been recognized as a 2025 Spring Clutch Global Award winner for our excellence in Customer Support Outsourcing services. This places us among the top 15 customer service providers worldwide on Clutch, the leading global marketplace for B2B service providers. What the Clutch Global Awards Mean Clutch evaluates tens … Continued

Revenue losses, compliance risks, and patient trust are on the line. Let’s talk about what’s really going wrong—and how to fix it without burning out your team. What’s Really Draining Your Practice? Most healthcare providers focus on patient volume or insurance reimbursement rates when thinking about revenue. Totally fair. But here’s something we don’t talk … Continued

Let’s break it down. If you’ve ever typed into Google, “What is a medical administrative assistant?” — you’re not alone. A Medical Administrative Assistant (MAA). Also called an administrative assistant medical, medical administration assistant, or even a medical admin assistant, they play a vital role in healthcare facilities. They are the ones who keeps the … Continued

Running a healthcare practice isn’t getting any easier. There’s more to manage—tech tools, compliance rules, patient needs—and not enough hours in the day. That’s why a lot of smaller practices are starting to notice something that’s been quietly gaining momentum: the healthcare BPO market. It’s growing fast, and for good reason. Outsourcing some of the … Continued

Let’s be honest—running IT in a healthcare setting is like playing whack-a-mole with regulations, system updates, and patient demands. Between maintaining EHRs, fending off cyber threats, and staying HIPAA-compliant, most practices are stretched way too thin. That’s why Healthcare IT outsourcing has quietly become one of the smartest moves a medical provider can make. But … Continued

The Changing Landscape of Healthcare Between new tech popping up every other day, tighter regulations, and patients expecting everything to be instant and perfect—it’s a lot. And for a lot of medical practices, it’s becoming too much. What used to be a profession centered on patient care is now buried under layers of administrative drama. … Continued

The Future of Healthcare: Exploring the Benefits of Virtual Primary Care

Great customer service is key to patient satisfaction in healthcare. This article covers its importance, key principles, and strategies to improve patient experiences through different customer service etiquette tips. Understanding the Importance of Customer Service in Healthcare Healthcare is always changing, and so are patient needs. People want great care and friendly service. They know … Continued

BPO call centers—you’ve probably heard the term many times before. Maybe you’re curious about how they work or why so many businesses are turning to them to handle customer service and other tasks. Let’s discuss and simplify what BPO call centers are all about, why they matter, and how they work. What is a BPO … Continued