Customer Service

Just​‍​‌‍​‍‌​‍​‌‍​‍‌ think of a patient that would love to be part of a clinical trial but is simply drowning in medical jargon and complicated procedures. The very first person they reach out to for help is probably the call center agent. Their encounter with that person can be the deciding factor of whether they will … Continued

Let’s be real, running a healthcare practice is exhausting. Between patient care, documentation, insurance headaches, and trying to maintain some semblance of work-life balance, the last thing you need is a virtual assistant service that overpromises and underdelivers. If you’re comparing HelpSquad Health and HelloRache for your practice, you’re probably wondering: what’s the actual difference? … Continued

A nurse enters a patient’s room to give medicine. The chart is incomplete and misses key allergy info. This simple error could cause a severe reaction or worse. It shows a clear truth: the importance of documentation in healthcare goes beyond paperwork, it’s a lifeline. Why Documentation Matters More Than Ever Healthcare is complex, where … Continued

Imagine a doctor finishing a patient consultation, dictating notes into a microphone, and moments later, those spoken words transform into a clear, accurate medical record. This seamless process is the essence of what is medical transcription, a vital link between healthcare providers and patient documentation. The Role of Medical Transcription in Healthcare What is medical … Continued

People often overlook podiatry medical assistants when thinking about healthcare roles. Yet, they play a key part in foot care and help patients feel calm and safe. These workers support regular foot exams and manage patient records. Their duties stay useful and add value to daily care routines. This guide explains what does a podiatry … Continued

Electronic Health Records systems are meant to help with workflow efficiency, better patient care, and smarter data handling overall. Even so, plenty of organizations run into serious hurdles during EHR implementation. Things like unexpected expenses and resistance from the team tend to drag everything down. A solid EHR implementation strategies though lets groups overcome those … Continued

Over the last few years, healthcare has shifted pretty quickly. Technology keeps changing the ways patients and doctors interact with each other. A major change involves virtual primary care. It delivers convenient and affordable care straight to folks at home. How Does Virtual Primary Care Work? It operates through online platforms, and patients can look … Continued

Healthcare has changed a lot in recent years. Technological advances and shifting patient needs have driven this transformation. One key development stands out. Virtual primary care has risen as a major part. This model uses digital tools for remote services. It aims to make care accessible, efficient, and tailored to individuals. What is Virtual Primary … Continued

In today’s fast-changing healthcare world, managing a practice’s finances is key. A core part of this is Revenue Cycle Management (RCM) — handling claims, payments, and income from patient care. Choosing Revenue Cycle Management Outsourcing vs In House can shape a practice’s speed, profit, and patient trust. This guide shares the strengths and downsides of … Continued

In today’s busy healthcare world, keeping the financial health of medical practices strong has grown complex. Rising costs, new rules, and tough insurance claims push providers to find smarter ways to manage revenue. One answer gaining attention is revenue cycle outsourcing. This lets healthcare providers hand off revenue tasks to expert partners, freeing them to … Continued