Customer Service

Healthcare practices often choose HelpSquad over MedVA because HelpSquad is more transparent and typically reduces the hidden work that clinics end up doing. The key differences are clear pricing, realistic onboarding with more built-in training, and stronger continuity through better VA retention. A simple example is compliance: if HIPAA safeguards are included by default instead … Continued

Patients often abandon clinical trials because the process is confusing, jargon-heavy, and difficult to navigate. Clinical trial call center services improve patient engagement by simplifying communication, reducing enrollment friction, and providing step-by-step guidance from first inquiry through screening. Optimizing these services can increase trust, improve conversion rates, and support stronger recruitment outcomes. Recruitment is the … Continued

HelpSquad and HelloRache both offer healthcare virtual assistants, but HelpSquad is more likely to “have your back” because it operates as a managed service with accountability. That usually means the company can sign a Business Associate Agreement (BAA), provide backup coverage, and resolve issues fast. For example, if a VA is sick or quits, a … Continued

Healthcare documentation is essential because it keeps patients safe and care teams aligned with accurate, up-to-date records. Clear notes reduce preventable errors, support continuity of care across multiple providers, and provide legal and regulatory proof of what was done and why. For example, recording a patient’s penicillin allergy and current medications can prevent a dangerous … Continued

A virtual dental receptionist is a remote team member who answers calls and messages, schedules appointments, and handles basic admin tasks so your in-office staff can focus on patient care. They can support phone, email, web chat, and even social messages, often with after-hours coverage. For example, if a patient calls on Saturday to reschedule, … Continued

A podiatry medical assistant supports a podiatrist by combining hands-on clinical care with front-office tasks focused on foot and ankle health. They prep exam rooms, take vital signs, update records, and assist with treatments like wound dressings, casts, or ingrown toenail care. For example, they may perform a monofilament test to screen for diabetic neuropathy, … Continued

Electronic Health Records systems are meant to help with workflow efficiency, better patient care, and smarter data handling overall. Even so, plenty of organizations run into serious hurdles during EHR implementation. Things like unexpected expenses and resistance from the team tend to drag everything down. A solid EHR implementation strategies though lets groups overcome those … Continued

Virtual primary care is a regular primary-care relationship done online. How does virtual primary care work? You sign up with a clinic or platform, book a video/phone visit, share symptoms and history, and your provider treats common issues, manages chronic care, orders labs, refills meds, and follows up through messaging. If you need an exam, … Continued

Virtual primary care is ongoing primary healthcare delivered remotely through secure video, phone, or messaging, supported by tools like EHRs and remote monitoring. It goes beyond a one-off telemedicine visit by covering routine checkups, preventive advice, chronic condition management, and follow-ups with the same care team. For example, a patient with hypertension can share blood … Continued

Revenue Cycle Management outsourcing vs in house is the choice between hiring an external specialized companies to manage billing and collections or using internal staff and software to handle the process. Outsourcing typically offers lower administrative costs and access to advanced technology, while in-house management provides a practice with direct oversight and highly customized workflows. … Continued