Customer Service

The healthcare industry will transform through AI technology which enables quick diagnostic tests and personalized medical care and efficient operational systems. The expense of AI implementation in healthcare proves to be quite expensive. The total cost of healthcare AI implementation includes data usage expenses together with system adaptation costs and regulatory compliance expenses and staff … Continued

Healthcare organizations benefit from Robotic Process Automation in healthcare through its ability to automate repetitive administrative work. The system performs tasks that include scheduling appointments and processing claims and maintaining patient records. The system enhances operational speed while reducing errors which enables healthcare staff to dedicate more time to patient care. The article examines RPA … Continued

AI in primary care is already aiding diagnosis, treatment, and admin work, but success needs fair, safe rollout that builds trust. Poor data, bias, bad design, and unclear rules slow progress. Strong data, clear models, and smooth workflow fit are key, along with training for doctors and open talks with patients. AI can aid behavioral … Continued

In recent years, the healthcare field has changed fast with new tech. Chatbot Technology in Healthcare leads this shift in patient support and care. Using AI and NLP, chatbots boost communication, give fast access to health info, and cut admin work. This article looks at how chatbot tech helps care, the issues it faces, and … Continued

As the global population ages fast, the need for better elderly care grows. Over 1 billion people are now 60 or older. That number may double by 2050. Old caregiving models struggle to keep up. AI Home Care Assistant tools now offer a new way to support aging at home. These smart systems aim to … Continued

We’re excited to announce that HelpSquad has been recognized as a 2025 Spring Clutch Global Award winner for our excellence in Customer Support Outsourcing services. This places us among the top 15 customer service providers worldwide on Clutch, the leading global marketplace for B2B service providers. What the Clutch Global Awards Mean Clutch evaluates tens … Continued

Healthcare costs have outpaced inflation for decades, straining hospitals, payers, and patients. So, how does AI reduce costs in healthcare? McKinsey says the U.S. could save $360 billion a year by using current AI and automation tools. But many leaders still don’t know where those savings come from. It’s key to learn how AI cuts … Continued

Healthcare is changing fast, and patient engagement now plays a key role. To improve care, call centers help connect patients and providers. This article lists top healthcare call center companies that boost patient engagement with smart tools and great service. The Role of Call Centers in Healthcare Healthcare call center companies connect patients with providers. … Continued

What is a virtual medical assistant? A VMA is a remote worker who supports healthcare staff by handling admin tasks. They help clinics run smoothly and boost patient care. This article explains what they do, why they matter, and how they change healthcare today. Full Breakdown of Duties A virtual medical assistant performs administrative support … Continued

How to become a virtual medical assistant starts with knowing how vital the role is in modern healthcare. VMAs support doctors through telehealth and handle tasks from afar. They help clinics run smoother and improve patient care. This guide shares the steps, skills, training, and job trends to help you get started. How to become … Continued