Small Business
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Social Skills Intervention: What We Lost in the Pandemic (And How to Get It Back)
As a kid, when my Mom rang the dinner bell, we came running. I mean…she didn’t actually have a dinner bell. But, we did eat at the dinner table as a family every single night — a tradition that seems to be fading in today’s society. Studies show that families reap huge benefits from this … Continued
Blog
The Top 4 Procrastination Behaviors that Guarantee Failure
Read the comment section in any post about procrastination behaviors and you’ll see some version of the same joke: I’ll deal with it later. Funny and all. But procrastination is serious business, and you should deal with it. As in right now. According to one psychologist (Michael Neenan), procrastination isn’t just a little bit harmful. … Continued
Blog
Why Big Goals Don’t Work and Small Habits That Do
I have seen one man build an entire house with a glorified bowl and a stick. I know it sounds impossible, but there’s a video to prove it. For countless days on end, he works alone in the depths of the jungle. No electricity, power tools, or A/C. But with each pile of dirt, he … Continued
Blog
Why and When to Say “No” to Pissed Off Customers
We can all agree that Henry Ford was a smart businessman. His legacy and business models still live on today. But there is more we can learn from Henry Ford than just assembly-line efficiency. Henry Ford taught business owners how to say “no”. Ford famously insisted, “Any customer can have a car painted any color … Continued
Financial Service
Website with Live Chat: A Little Story About CPA Beauford, Told in GIFs
This is a story about how website with live chat made one man very happy. Beauford was having a busy Monday. It all started, as it usually does, with an alarm clock. (Beauford was an old-fashion kind of guy and liked to use an old-fashion alarm clock. None of that new generation mumbo-jumbo) And so … Continued
Blog
65 Live Chat Statistics That Prove Live Chat Will Benefit Your Business's CX [Infographics]
If recent history has taught us anything, it’s that people should know all of the facts before they make a decision or take action. But, rather than dredge up dicey subjects and lay out the red carpet for a battle royale in the comments, I’ll explain my sentiments this way. Imagine you’re on a long … Continued
Blog
Set Up a Live Chat Service and Go Home at 5 o'Clock
Mike Figliuolo, the founder of Thought Leaders, was a tough guy. A former US army platoon leader. An entrepreneur. A certified Master Fitness Trainer. Not exactly the type of person you would expect to have a heart attack at 43. Despite all his accomplishments, Figliuolo learned one important lesson: he wasn’t making time for his … Continued
Blog
15 Tools To Run a Business Without Touching People
Who would have thought that physical contact between humans would become a major obstacle to running a business. Yet, this is the reality in 2020. The dangers of COVID-19 changed the way people live, work, and do business. Perhaps not just for the time being, but for the long run. The home office switch was … Continued
Blog
Bucks County Businesses Helping to Fight COVID-19
When COVID-19 struck and the government issued a mandatory quarantine, no one could have predicted or prepared for the financial and economic consequences. It’s been almost two months since then, and businesses are still closed or struggling to stay open. HelpSquad, along with our sister companies LiveHelpNow and Insane Lab, sprung into action as soon … Continued
Blog
The CX of Event Planning During the Coronavirus
Concert tickets are expensive, and the price of music festival passes can be downright offensive. Not to mention, all the planning and spending that comes along with attending a multi-day event – transportation, accommodations, and time off from work. It’s a hassle and a big investment. But, in the end, millions of people just like … Continued