Small Business
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Blog
How to Know if Your Remote Team is Overworked and Unfocused (And How to Help Them)
Whether your team has gone remote due to the pandemic or you’ve always been working with remote employees, everything going on in the world has made burnout all the more probable. Add to that the fact that remote work can inherently cause work-life disbalance, long hours, and short to no breaks. It can be a … Continued
Blog
M4D Powers Through the Pandemic, Proves Customer Focus is the Key to Success
The story of how one marketing agency continued to thrive in a shifting industry landscape by maintaining a customer focus. In the last year, we’ve all been put through the wringer. A pandemic. Political unrest, job losses, and struggling businesses. But, in times like these, it’s important to remember that, “Tough times never last, but … Continued
Virtual Assistants
10 Tips for Recruiting and Hiring Remote Workers
Remote work is now a huge part of how we work, offering companies better productivity and access to more talent. But hiring remote workers can be tough. In this article, we’ll share ten easy tips to help you find and welcome the best remote workers to your team. Understanding the Importance of Remote Work The … Continued
HelpSquad
How We Rebranded a B2B Business in 90 Days
There comes a time when everything needs an update. Whether it’s a hairstyle, a home that needs a facelift, or a brand that wants to remain fresh and recognizable. Towards the end of 2020, we found ourselves in the latter situation. So, our team set out on a journey to reinvent our look. We learned … Continued
Blog
5 B2B Social Media Marketing Strategies That Will Help You [Infographic]
When it comes to social media marketing, many B2B companies feel that they’ve been handed the short end of the stick. Social media can be a challenging advertising medium, especially when it’s being used to promote an industry-focused good or service. It isn’t easy to develop content that will appeal to a wider audience. So, … Continued
Blog
Why Your Customers Ask So Many Questions. Spoiler: It’s Your Fault.
Recently, I witnessed the perfect storm at the vet. Two staff members were working frantically behind the counter to man the phones and check-out waiting patients. At least 5 pet owners were waiting to pay while also attempting to social distance as their pets whined, meowed, barked and yanked on leashes. As one … Continued
Blog
Brand Distinction for Your Website That Doesn’t Feel Fake
“Generally, by the time you are Real, most of your hair has been loved off, and your eyes drop out and you get loose in the joints and very shabby. But these things don’t matter at all, because once you are Real you can’t be ugly, except to people who don’t understand.” (The Velveteen Rabbit … Continued
Blog
Why Live Chat Receptionist Services Reign Supreme
“Thanks for calling. We appreciate our customers, and your call is very important to us. Please stay on the line as all of our customer service representatives and serving others” I don’t know about you, but when I call a business and get a recording similar to this, I certainly do NOT feel like an … Continued
Blog
9 (Non) Business Books to Read For Better Relationships in the Workplace
“Never trust anyone who didn’t bring a book with them.” ~ Lemony Snicket. Video might have killed the radio star, but it will never kill books. Even in the age of everything digital and many things automated, when it comes to real advice, people still turn to books. In the year 2019, 72% of adults … Continued
Blog
B2B Lead Generation Services You Shouldn’t Use—And Why
For the inexperienced B2B business, getting new leads is a simple proposition. It’s practically a law of physics: The more lead generation services you use, the more leads you get. After all, who doesn’t want more leads? If you can maximize your incoming leads by employing as many lead generation services as possible, that’s the … Continued