Customer Service

Live chat agent job became more and more important in the last decade. What would make a good live chat agents vs not so. Let's explore what the best practices live chat agents should follow.

Today’s businesses must boost efficiency and improve customer satisfaction. Customer Service BPO (Business Process Outsourcing) is crucial here. Outsourcing customer service helps streamline operations and improve support. It lets companies focus on core tasks and growth, while experts handle customer interactions. Learn how Customer Service BPO can boost efficiency and customer loyalty in your business. … Continued

If you are implementing or re-designing an existing SMS Chatbot, this article is for you. Here, we review all the basic principles of SMS Chatbots and their best applications. We discuss the major differences between SMS Chatbot and a traditional web chatbot. We also show examples of successful SMS chatbot implementations powered by conversational AI. … Continued

In case you are looking for the best live chat service, we have already done all the research for you (you are welcome). We also think that you should know, that as you are reading this, you are losing easily attainable website leads. These are not cold leads either. We are discussing leads that are hot and … Continued

Outsourcing customer service can change how businesses handle client interactions and manage costs. Some companies fear losing control or reducing service quality when outsourcing. Yet, with a good partner, they can enhance their customer service significantly. This article explores how to pick the right outsourcing firm, use their technology, and improve customer engagement and efficiency. … Continued

Excellent 24/7 customer support shows customers you truly care about them. This results in fewer customers abandoning your business and leads to customers spreading positive messages about your company. 24/7 customer support offers an excellent avenue to stimulate fruitful customer support conversations. This can offer insight into future content creation, improve a brand’s overall reputation, … Continued

“I’ll know it when I see it.” Even though Supreme Justice Potter Stewart said that famous phrase in relation to obscene adult-content films, we can easily apply it to bad customer service. Even if we don’t know what specifically makes it bad, we definitely know when it’s bad.  And bad customer service negatively affects business … Continued

Every customer is unique and cherishes a company that values his or her choices. How do businesses cater to the unique needs of all customers? The answer is clear. Build a great Customer Experience (CX) strategy that gives your business a direction to delight customers.  Chris Pemberton, CIO of Transgrid says, “Customer experience is a … Continued

Without any doubt, customer support agent performance is one of the most important factors in a company’s growth. About 86% of customers say they will stop buying due to poor customer experience, which costs companies more than $62 billion annually. This is why being a knowledgeable and emotionally intelligent customer service professional is so important. … Continued

High demand and limited staff.  Small businesses have faced this dilemma across the nation. Dental practices are no exception.  During these fluid and challenging times, many practices have had to struggle to provide their patients with the same customer experience they received prior to the pandemic.  In business for more than 30 years, Maria Rhode, … Continued