Customer Service
The good, the bad and the ugly
Customer Service
15 Skills for Successful Communication with Customers
Effective communication skills with clients are key to operating a healthy and successful business. Communicating well with customers has a positive impact, and it is one of the ways to ensure repeat business and continuity. Entrepreneurs should always strive to leave customers satisfied and confident in their brand. For instance, if you are running online … Continued
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Don’t Believe These 5 Myths On Employee Engagement
Employee engagement refers to how committed an employee is in a company physically and emotionally. According to Indeed, employee engagement is important in today’s companies because: It improves productivity. It helps companies satisfy customers. It increases employee retention. It enhances company culture, and so on… So, to fully embrace employee engagement, all companies must avoid … Continued
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13 Ways To Get Customer Reviews For An Ecommerce Website
What is one way to get more customer reviews for an eCommerce website? To help your eCommerce business get more customer reviews, we asked marketing professionals and eCommerce business owners this question for their best insights. From providing discount incentives to holding a contest, there are several tips that may help you get more customer … Continued
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10 Ways for an HVAC Company to Grow Their Customer Base
How to grow a heating and air conditioning business and expand its customer base? To help HVAC companies understand how to grow a heating and air conditioning business, we asked business leaders and marketing professionals for their top tips. From planning a PPC strategy for seasonal trends to using online directories, there are several tactics … Continued
Small Business
18 Ways to Magically Convert Website Visitors Into Customers
Ah, window shopping! What a fun activity, isn’t it? Whether it is browsing through the storefronts of New York City or checking out the mom-and-pop shops in your local town, sometimes the mere fix of looking at items on display is all you need. Did you know that window shopping has been around for a … Continued
Customer Service
Customer Service in Higher Education: 7 Trends & Tactics
What is one customer service trend happening within higher education? How does this trend translate into a usable customer service tactic? To help professionals in customer service in higher education, we asked business leaders this question for their best advice. From hosting interactive tours to treating students as clients, there are several strategies that may … Continued
Customer Service
How COVID-19 Has Changed Customer Support
The COVID-19 outbreak has had a significant impact on every facet of our lives, business being one of them. In order to stay afloat during the pandemic, businesses had to adapt and evolve quickly. Very few, if any, areas of any company have remained unchanged. Customer support is no different. Health anxiety, social isolation, financial … Continued
Critical Thinking
How Customer Support Conversations Can Help You Improve SEO
Your customer support team is always on the front line to resolve customer queries, hear complaints and take feedback. Their interactions with your customers offer lots of insights related to your business. If you apply them to your marketing strategies, you can get even better results. But, did you ever think that these conversations can … Continued
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14 Ways To Improve Customer Experience For Small Businesses
What is one way to improve customer experience for small businesses? To help you improve customer experience, we asked business leaders this question for their insights. From having a customer success team to creating an emotional connection, there are several ways to provide the right customer experience. Here are 14 tips to getting it right … Continued
Customer Service
5 Smart Strategies That Help Avoid Losing Loyal Customers
Ah, the moment when you, as a small business owner, sign on a new customer! You go through the onboarding process and get the client set up and settled in. You get excited about the upcoming opportunity. Maybe you share a round of high fives with your team or celebrate with a happy dance in … Continued