Personal Development
10 Jan
Blog
The Power of Words: 4 Best Tactics to Guide Customer Service Word Choices
10 Jan 2020 By: Matthew Harmer
Customer Service Word Choices: What to say to your customers (and why, and how). We have all heard the saying, “It’s not what you say, but how you say it that matters.” Of course, it’s no surprise that the tone of voice matters. However, research by conversation analysts suggests that it’s not just how you … Continued