MultiSoft Corportation

As the common saying goes, “if you want something done right, do it yourself.” Unfortunately, just like with many famous pearls of wisdom sometimes, this advice is as bad as an old oyster.  Of course, in an ideal world, we’d all have the time, energy, motivation, and skills to do everything according to the unique … Continued

If you have an eCommerce store, it’s a given that you need a live chat that’s staffed with live chat agents. Your live chat agents are responsible for your live chat success.  Studies show that an experienced live chat agent can handle 4-6 chats in a single time. The agents behind your live chat support … Continued

Excellent 24/7 customer support shows customers you truly care about them. This results in fewer customers abandoning your business and leads to customers spreading positive messages about your company. 24/7 customer support offers an excellent avenue to stimulate fruitful customer support conversations. This can offer insight into future content creation, improve a brand’s overall reputation, … Continued