Customer Service

Without any doubt, customer support agent performance is one of the most important factors in a company’s growth. About 86% of customers say they will stop buying due to poor customer experience, which costs companies more than $62 billion annually. This is why being a knowledgeable and emotionally intelligent customer service professional is so important. … Continued

High demand and limited staff.  Small businesses have faced this dilemma across the nation. Dental practices are no exception.  During these fluid and challenging times, many practices have had to struggle to provide their patients with the same customer experience they received prior to the pandemic.  In business for more than 30 years, Maria Rhode, … Continued

Effective communication skills with clients are key to operating a healthy and successful business. Communicating well with customers has a positive impact, and it is one of the ways to ensure repeat business and continuity. Entrepreneurs should always strive to leave customers satisfied and confident in their brand. For instance, if you are running online … Continued

Employee engagement refers to how committed an employee is in a company physically and emotionally. According to Indeed, employee engagement is important in today’s companies because: It improves productivity. It helps companies satisfy customers. It increases employee retention. It enhances company culture, and so on… So, to fully embrace employee engagement, all companies must avoid … Continued

What is one way to get more customer reviews for an eCommerce website? To help your eCommerce business get more customer reviews, we asked marketing professionals and eCommerce business owners this question for their best insights. From providing discount incentives to holding a contest, there are several tips that may help you get more customer … Continued

How to grow a heating and air conditioning business and expand its customer base? To help HVAC companies understand how to grow a heating and air conditioning business, we asked business leaders and marketing professionals for their top tips. From planning a PPC strategy for seasonal trends to using online directories, there are several tactics … Continued

Ah, window shopping! What a fun activity, isn’t it? Whether it is browsing through the storefronts of New York City or checking out the mom-and-pop shops in your local town, sometimes the mere fix of looking at items on display is all you need.  Did you know that window shopping has been around for a … Continued

What is one customer service trend happening within higher education? How does this trend translate into a usable customer service tactic?  To help professionals in customer service in higher education, we asked business leaders this question for their best advice. From hosting interactive tours to treating students as clients, there are several strategies that may … Continued

The COVID-19 outbreak has had a significant impact on every facet of our lives, business being one of them.  In order to stay afloat during the pandemic, businesses had to adapt and evolve quickly. Very few, if any, areas of any company have remained unchanged. Customer support is no different. Health anxiety, social isolation, financial … Continued

Your customer support team is always on the front line to resolve customer queries, hear complaints and take feedback.  Their interactions with your customers offer lots of insights related to your business. If you apply them to your marketing strategies, you can get even better results.  But, did you ever think that these conversations can … Continued