Virtual Assistants
04 Aug
Customer Service
The Importance of a Well-Crafted FAQ
04 Aug 2017 By: Mary Dellosa
In today’s busy business world, a helpful FAQ page is a must. It gives customers quick answers to common questions, making their experience easier and building trust. This article explains why FAQs matter and shares tips on making a great FAQ page. Understanding the Role of FAQs in Business Communication FAQs are key to a … Continued
14 Sep
Blog
What causes poor customer service and how can it be improved?
14 Sep 2015 By: Mary Dellosa
Many companies struggle with bad customer service. In a tough market, great service is crucial for success. Understanding and fixing these issues can be hard. What is poor customer service? Let’s first define poor customer service. It happens when a company or its staff doesn’t meet customer expectations. This can look like rudeness, long waiting … Continued