Best Practices For Live Chat Agents
17 Jul 2023 By: Natalya Bucuy
In the year of 2023 benefits of live chat are undeniable. But what are some best practices for live chat agents?
Make the customer happy leaving lasting positive experience with the company. This is the primary goal of a live chat agent. Sometimes it will come easily. Sometimes it will be a challenge.
Here is a quick guide for best practices in live chat communications.
Minimizing Wait Time
Sticking to Specific Communication Style
Ensuring Proper Spelling and Grammar Use
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