Live chat agent job became more and more important in the last decade. What would make a good live chat agents vs not so. Let's explore what the best practices live chat agents should follow.

As the business world becomes more globally connected every day, hybrid outsourcing has become a popular option for businesses large and small. Also known as hybrid business process outsourcing (BPO), offshore outsourcing means hiring overseas workers to complete some work for your business while keeping key operations insourced. 

As the business world becomes more globally connected every day, offshore outsourcing has become a popular option for businesses large and small. Also known as offshore business process outsourcing (BPO), offshore outsourcing means hiring overseas workers to complete work for your business. 

Today’s businesses must boost efficiency and improve customer satisfaction. Customer Service BPO (Business Process Outsourcing) is crucial here. Outsourcing customer service helps streamline operations and improve support. It lets companies focus on core tasks and growth, while experts handle customer interactions. Learn how Customer Service BPO can boost efficiency and customer loyalty in your business. … Continued

What Is a Good Answering Service An after-hour answering service is a useful business tool. It provides coverage of customer communications when the in-house team is away. Of course, a business must be able to trust the service provider to ensure its customers are in good hands. To do that, look for specific characteristics from … Continued

If you are implementing or re-designing an existing SMS Chatbot, this article is for you. Here, we review all the basic principles of SMS Chatbots and their best applications. We discuss the major differences between SMS Chatbot and a traditional web chatbot. We also show examples of successful SMS chatbot implementations powered by conversational AI. … Continued

In case you are looking for the best live chat service, we have already done all the research for you (you are welcome). We also think that you should know, that as you are reading this, you are losing easily attainable website leads. These are not cold leads either. We are discussing leads that are hot and … Continued

Stepping into 2024, it’s crucial to reevaluate your B2B marketing strategies. Digital channels are becoming more competitive and costly, making it essential for B2B organizations to optimize their marketing to achieve good ROIs and engage their audiences effectively. Traditional methods like business directories and broad social media ads are losing effectiveness, urging a shift to … Continued

A search query for “free live chat software” yields over seven hundred million results on Google. Everyone is looking for free live chat software. If you want a better website than your competitors, that should worry you. One recalls an old quote from George Patton: “If everyone is thinking alike, then somebody isn’t thinking.” What’s … Continued

Ahhhh, the 90s…The era of punk rock, rollerblades, and “the Rachel” haircut. While nostalgia brings some of these things back from time to time – welcome back, fanny packs! – some things should really stay in the 90s. That includes waiting on hold.  Frankly, there are few more annoying things for a customer than being … Continued