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How to Save Your Travel Agency in the Age of the Coronavirus [Infographic]
Who wouldn’t love to get away right now? Hell…at this point, who wouldn’t love to simply get out of the house? Sadly, it appears many Americans will be forced to remain housebound for the foreseeable future. As of Tuesday, May 5th, 65% of America’s population, roughly 214 million people, remained under some form of lockdown. … Continued

Insurance Services
How COVID-19 is Changing Health Insurance
Lowen Anders loved her job. For six years, Lowen worked as a freelance contractor for an architecture firm that valued sustainability and the overall health of the environment. As part of her contract, the firm offered her a comfortable salary and health benefits. Because offering freelance employees health insurance benefits wasn’t required, Lowen knew how … Continued

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The 9 Steps of How to Interview and Hire Remotely
From online interviews to working from home from the start. This is what employers need to know. Even under traditional circumstances, interviewing and hiring can be a rigorous process. But, in an increasingly digital world, many management teams have decided to go virtual. Unfortunately, this doesn’t change the fact that there are still resumes to … Continued

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Business Communications: The Age of Virtual Connections
Virtual business communications have a longer history than one may realize. Pre-colonial Native American tribes used smoke signals to deliver messages. Europeans transmitted information between cities using a visual telegraphy system in the late 18th century. And once Samuel Morse patented the telegraph in 1844, the virtual communications rapidly gained speed on the information-sharing highway. … Continued

Customer Service
How Medical Practices Can Adapt During the COVID-19 Outbreak
You’re sick of hearing about COVID-19. We’re sick of writing about it. And, collectively, we’re all sick of dealing with it. Sadly, we have no choice but to continue to adjust to the “new normal.” What other option do we have? The truth is we were all unprepared to handle a shit show of this … Continued

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Essential employees' rights during COVID-19 Outbreak
It’s honorable to be essential. Everyday millions of essential workers show up for work to keep the world going amidst the COVID-19 outbreak. Healthcare, food, transportation and other industries must continue operations to ensure public health and safety. However, in these unprecedented times, many find themselves risking their own safety, health, and lives. As essential … Continued

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Live Chat Customer Support FAQs and Debunked Live Chat Service Myths
New things can be scary. In 1876 when telephones were becoming more and more popular, people were suspicious. It was during a time when few people had firsthand experience with electrical machines. There were many fears surrounding the telephone. Was it dangerous? Could other people listen in on conversations? Telephone companies had to work hard … Continued

E-Commerce
How to Take Your Business from Brick-and-Mortar to Online
“Incredible change happens in your life when you decide to take control of what you do have power over instead of craving control over what you don’t.” ― Steve Maraboli, Speaker, Author, and Behavioral Science Expert Small business owners have had the wind knocked out of them…by a COVID sledge hammer. Just a few short … Continued

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Hospitality Sales After The Pandemic: A Story of Smart Marketing
“Here we go, again!” Lily sat at her dining room table with her laptop still open. Following a few weeks of complete uncertainty, it was nice to at least hear something from Jack. The famous Hotel of the Future which Lily has been managing for a few years now, temporarily closed its doors. Similar to … Continued

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Small Business Tools You Need For Remote Work Success
“Today, you have the opportunity to transcend from a disempowered mindset of existence to an empowered reality of purpose-driven living. Today is a new day that has been handed to you for shaping. You have the tools, now get out there and create a masterpiece.” Steve Maraboli, The Power of One Today, despite the mandated … Continued